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I have a private line (PVR) on a Nortel set and it is the primary or only number on a phone. Does anyone know how I can forward calls to that private line over a PRI and onto a CISCO VoIP set? The PRI's are already in place and currently being utilized by several other IP sets connect to a...

Every so often we have been experiencing an issue where a caller would call someone on the CS1000 system, the caller can hear the person answer and/or talk but the person on the CS1000 cannot hear the caller. It's happened to a few users and I've experienced it once also when calling another...

Would anyone know where I can find a basic Nortel CS1000 administration course these days? Would like to send someone who's new to this system to a class for basic adds, moves, and changes. Please send me specific course as I've already looked on Avaya, Global Knowledge and it's not being offered.

I think I have an easy question. LD 22 ISS comes back with: Version 3321 Rel 4 Issue 50 W + Can someone tell me what I have, other than an Option 81? Is it also referred to as a CS1000??? Also, where can I find online EOL, updates/upgrades for it

We have ISDN lines for video conferencing (VTC) and the group that manages the VTC equipment complains about an intermittent problem with dialing outbound (internal and external). They are able to always receive inbound calls but on occasion, cannot connect when dialing outbound. The ISDN...

It's been YEARS since I've configured a COT on a key of a digital phone set, but I know it can be done via "Private Line". Can someone please refresh my memory on how this is done?

Trying to call forward (internal or external) an analog phone and doing *4 to activate the call forward feature. Right after hitting "4" I'm getting a fast busy. Set's CLS has CFXA and feature has CFW 12. Can someone please tell me what else needs to be changed to allow call forwarding all...

Although I've been programming in Nortel systems for a long time, I'm somewhat lost when it comes to configuring ISDN's. My limited knowledge might be enough to be dangerous but I just don't understand entirely what I am doing. Here are my questions for anyone who can answer: 1) What are the...

I have two ACD supervisors whose phones were inadvertantly reprogrammed after be moved. Now both claimed that previously they were able to see their names after logging into the ACD queue but cannot now. I am looking at another ACD set that is working properly and after comparing it with the...

I am starting to use new DID numbers which ranges from 1100-1199, but when attempting to create voicemail boxes for them in CP, an error message returned stating the following: "Mailbox Number conflicts with the name dialing/address shift prefix" Under Messaging Management in CP, I found the...

I'm lost when it comes to ISDN connectivity. Can someone please help me define the meaning of status' below in LD 32 when doing a stat on an ISDN card? I would like to better understand what each of the title's mean as well as the state the lines are in (examp, RLS vs ESTA and DOWN vs UP). What...

An ISDN connection on our Nortel System is having a problem dialing out. There is dial tone, however dial tone is constantly heard even after dialing a complete number. Anyone know what might be causing this problem?

The previous user put a password on a 3903 set and has left the company. We are unable to use some of the features on this set since it requires the password. Does anyone know of a load that would enable us to reset this phone? Thanks!

I am having a problem with external call forwarding. When a set is forwarded outside of the switch and the phone is dialed from another extension on the switch, the call forwards to the external number. But when you call from outside of the switch, depending on the service provider, the caller...

Is there a way to invoke an IDU that would query every digital set in the switch all at once?