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  • Users: Rich6719
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  1. Rich6719

    Forced Calls

    New to business and using IPCC Express 4.0 Currently agents have to press to accept a call but i would rather the call was forced to available agents. Is this possible? Thanks
  2. Rich6719

    Hunt group and pick up

    We have a group of people put on a hunt group Can we also add a pickup to this hunt group for people not in the hunt group? Many thanks
  3. Rich6719

    CCM 4.1 "No one to take call message"

    We are using CCM 4.1 and today a test call was made, we received the forced message advising about using web site, call monitored etc but then at the end of the message we expected to be put either through to an agent or the queue Instead i received a message saying " No one is available to...

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