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We have customer who is running on SIP trunk. Right now they are using codec G729. But I want to know how can we change this codec from G729 to G711? What licenses they require? System is 3300 CXi and version is 8.0.8.8.

I have installed the 5550 IP Console Application (3.1.1.10) on a Windows 7 pro box and 99% of it works just fine. The only thing that doesn't work, of all things, is that the Menu bar is nonexistent so I can't build BLF list. Controller's software version is 7.1. I tried running in XP...

Hi everyone!!! I am going to get one installation of 3300. Customer wants to use SIP trunks. Any suggestion for SIP trunk programming and thing I need to take care about SIP trunks? Thanks for help..

One of our customers having problem with mitel controller CXi release is 4.1. All phones are 5330 and all of them stays on continuing boot up. It receives IP from the controller. I havent seen this problem before. Then we have to shutdown system and reboot. This thing works sometimes and...

I am having problem with call transfer from voicemail to mobile. I am using 3300ICP Rel.4.1. When I put speed dial number in the voicemail option 2 it just rings on the mobile once and then straight away comes back to the voicemai options. Is it something to do with some timer? Or Can I increase...

Hi all. Does anyone can help to set up call forwarding to night message voicemail box? System is 4.1 ICP3300. In the day mode when the calls hit DID it goes to 400 ring group and 400 is having 4 extensions. Customer wants to have light flashing for the night message on all the phones in the ring...

I have got 3300ICP and Version 10.1.2.16 Rel 4.1. I am trying to assign BSS/Lamp field key for a perticular number, but it says "No more room for a new member in the busy lamp group". What does this mean? Can any one explain me? Thank you all.

I am having 3300 ICP running on 4.1. I upgraded it from 4.0 to 4.1. But I was having some problem with the 4.1 so I decided to do fresh Installation. But since I started the fresh installation it is not coming up. It just keep rebooting itself. I tried to change parameters but none of them had...

I have set up 3300 ICP running on 4.1. I used it to configure one of our customer to set up RAD and playing messages. But I want to delete these RADS now. I did the system restore from the previous backup but RAD is still there. How can I get rid of this? Any help would be highly appriciated...

Hi all! I am having ICP 3300 system. I am not sure if we can do connection of the phones over the internet. Customer having 3 different sites in three different states. Lets say State A, State B and state C. controller is going to state A. I am wondering whether we can connect phones in the...

Customer is having 3300 ICP sv-4.1. MCD is in the head office. Phones in all branches are served by this controller over VPN. Customer uses SIP trunk. They are having branches in different states, say branch A and branch B. When they make a call from branch A it shows the 02xxxxxxxxx,while...

I am having problem with the HG and RADs. Scenario is there are 2 extension which should ring at the same time if caller calls. For this I have created on Ring group which will ring both extensions. If both the extensions are busy then it should play first then MOH. By that time is any extension...

We have a 3300 Mxe with MCD 4.1 and 3 phones.Tried to create a loopback on the Mxe by connecting two LS ports, which LS1 is set as GS and LS3 as LS. The problem is the trunks always shows 'busy' when we dial 'indivial trunk FAC+trunk no.' And the status of the trunks are kept as 'Releasing'...