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  • Users: darkscion0
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  1. darkscion0

    NICE LOG 8.9 AND AACC

    We currently use Nice Call Recording version 8.9 with Nortel CCMS7. We're going to be upgrading to the Avaya Aura Contact Center 6.2 soon and as of yet our NICE vendor has been unable to confirm if the combination will work or not. Anyone out there know one way or the other? Thanks
  2. darkscion0

    CC7 Realtimes - External to Company Options

    Hey, We have a need to provide a large client access to real time displays from a remote location. Just wondering what methods people have used to accomplish this and if anyone has had luck using SSL VPN to put the displays external to their company. Thanks!
  3. darkscion0

    Get List of Phone that have ACD

    Greetings, We're at our limit of ACD licenses and I need to setup some additional phones. I know we have a number of phones that have gotten "lost in the abyss" and I'm looking to audit our current phones for those that have ACD on them. What would be the best way to go about compiling a list...
  4. darkscion0

    Issues with IP Phones (one-sided conversation)

    Hello, we're currently using a number of i2004 and i2050 phones (about 80 of them) and seem to be getting intermittent one-sided conversations (can hear the agent on the ipphone but agent cannot hear person on other end). We're running a signaling server and a mix of MC32 and MC32S cards. We've...

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