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We have a fax machine, and the fax machine works fine for a few years (see http://www.tek-tips.com/viewthread.cfm?qid=1692669). Recently, this fax machine cannot send fax out, but can receive incoming fax. I have changed the fax machine, and it doesn't solve the problem. I think that it might...

We use SX-200 MiTEL phone and Express Messenger system. I'm wondering how keys in greeting are set up for function. For example, in greeting, we can normally hear: "for technical support, press one; for account information, press two; ..". When we press "1", then we hear further "for home...

We use SX 200ICP and MiTel 4150 in frontdesks. In the after working time, when a caller calls our frontdesk, then the call is forwarded to night message, then forwarded to voicemail box to leaving a message. Then the caller hear that "Voicebox was full" and cannot leave any message. I have...

We have 3 Mitel 4150 phones in the frontdesk. We use Sx-200. We set that if no answer, forwarding to voice box. One question I'm not sure is that what will happened for the ring when 3 phones are all busy and there are more incoming calls. Here is options: 1) More incoming calls will keep...

Our Frontdesk phone is MiTEL 5140. We use SX 200 ICP 5.0.0.18 MX. For many years we have used it no problem. But now the night 1 service always repeats greeting "Our office is closed......, Please leave your messages ....". Before: If press 1, call will transfer to a external number; If the...

We have a fax machine using our digital phone system (MiTEL ICP 200). This fax machine works for years and can send fax locally, can not send long distance fax. My question is that: is there anything we can do to make this fax machine sending long distance fax?

We have a problem in voice mailbox (we use SX200 and Mitel 5220 phone). When a caller is forwarded to the called's voice mailbox. After the greeting, the caller sometimes heard that "You are being transferred to 5. The mailbox is full". Then the caller can not leave messages. It happens...

We use ICP SX-200 and MiTEL 5220 phone. The function of "record a call" is working. And if we press the feature key of "record a call" on the phoneset, the recorded voices can be saved in the voicemail box or, be sent to an email. My question is: What can I do to make it automatically record...

I have a harddisk that was installed Windows XP, then I have partitioned this HD but have not formatted it yet. Now I want to recover some files in the previous XP system. What should I do to get previous files? I have tried using some tools in the Ultimate Rescue CD, but I was not able to view...

We encounter a problem for AccPac 4.2A in a computer with Vista SP2 above's system. The problem happens when we run some of batches, for example run "receipt batch list". The computer will freeze for a while, then nothing will be produced. The error message includes "Faulting application...

We use SX-200 ICP and MiTEL SuperSet 4150. Now we need to change the phone number that in night answer all calls are forwarded to. (This number is external, public telephone number. While night service, all calls will be forwarded to this number.) How to change this telephone number either in...

In system and network administration, we usually set up failover to ensure high availability in order that one server or connection is down, a redundant device will be up automatically to provide same services. I wonder whether there is similar solution of failover for MITEL IP phone system or...

We use SX200, TeleWorker 600 and 5220 MITEL IP phone. Occasionally we use the phone to talk, a few of our phones pause for 2-3 seconds every 1 minute. After sometime this phonomenon disappear automatically. It'll happen again for other phones. It is said that we need to set the lease time of...

We have a problem in accessing voicemail from a remote IP phone (We use Mitel 5220 IP phone, SX 200 and MiTEL 6000 MAS): When pressing *8 to access voicemail, asking for passcode; afetr inputing passcode, wait a while, it asks passcode again and again, till with "Thank you for calling" for stop...

We just encounter a problem. We have just had our SX-200 re-installed. Before re-installation, everything is OK; After re-installation, pressing "message" key or "*8" from any of our remote IP phones, it asks for passcode; After we input passcode, then it says that "passcode is invalid". We are...

For a Mitel 5220 IP phone, how to program a mailbox key to one of personal keys. After programed, when pressing this mailbox key, it'll access to a voicemail with a different number. Thanks for help.

We're using SX-200. I want to change password for an account say maint2. I logon with maint1 into SX200 ICP web console, then go to "Mantenance Commands" => "System" => "set" => "Password" => "Maint2" => enter new password => verify new password. Everything seems to be OK. But when I logon...