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I have a customer that has an IP Flex and she wants to send out her extension as her caller ID instead of the main office number. In the ARS, the main number is setup as the telephone number for all codes, as I would expect. Typically, on PRIs, we simply use the NSxxxxxxxxxx with the 9N code to...

I have a customer that has their main DID coming into IP Office. It checks their business hours and if within, it routes to a Voicemail pro call flow. From there it has 2 options that each ring to 2 specific phones. I have never messed with variables or anything like that. Is there a way for...

I was not sure how to title this thread but here is the explanation. CM and all relevant servers are release 10. I have a department with a few SIP desk phones (J169) that are all logged in as 111-222-3333. The department also has a wireless (Spectralink 8440) extension logged in as this same...

We have release 10 on all of our servers and we are a SIP environment. We have IS engineers that frequently call users to work issues that they have reported. The engineers are wanting to mask their number from being sent because the users are beginning to call them back directly instead of the...

I am not having much luck with a search. Within the DHCP scope setup by the customer for our phones, we have an entry like this "SIG=2, HTTPSRVR=X.X.X.X, VLANTEST=90." My question is, what is the SIG=2 telling me? And what does the MCIPADD IP control? Here is my situation for the backstory to...

What are the best training options for Avaya CM, session manager, SBC, etc...when the company will not get us any training? I have basically been learning the stuff I know via Tek-Tips, Youtube, and following logic throughout the systems.

On the Avaya CM 8.1, when you are on a call and hit transfer, you get the select a destination popup window. Is there any way to get rid of that window? I have looked through the phone settings on the set and in CM but see nothing. We can get rid of the incoming call alert popup. Is there a...

I got a call from one of our older locations today and they stated this morning they all heard someone say "I can see you. You better run." This particular office area is broken into several separate offices and they had several of the employees that stated they all heard it clear as day. So...

We have a 7.6 CS1000M with Session Manager 6.3. We have been tasked with working with a 3rd party vendor to implement a SIP fax server. We have gotten the inbound, internal, and long distance faxes working successfully. When the server tries to send a local fax, it fails. It looks like their...

We are in the process of implementing the 8440 sets for testing. I have searched the 3 other closed threads and actually used the documents to help setup the node and pbx portions. My problem comes in with getting the 8440 on the network to grab an IP, so I can browse to it and set it up. I...

So we have a call park range of 100 numbers. The operators use this feature more than any other phone at this location. Once before, the call park DNs became locked up somehow and the operators were unable to park anyone. From what I was told, an ini is all that would resolve the issue. Well, I...

I searched and found something similar but it seemed to be when using embedded and we are using VM Pro. Situation: I have a main hunt group built with two users and sequential setup. When neither of the users answer the call, I have it configured to go to an overflow with one user in that...

We currently use 6120 WLAN handsets with a 2245 and 2246 gateways for nurse call on a CS1000. Now the customer has ordered some SIP WLAN 8440 handsets. I have been reading through the implementation and have a couple of questions. 1) Do we HAVE to build a new Node for the SIP phones or can the...

I have a customer stating a caller left a VM but his light did not show a new message until 2 days later. I have looked though the logs and I can see that the message was left on that specific day and I can also see where the status was changed 2 days later. Is there a log (I may just be over...

We are implementing Aura Messaging 6.3 and also use Session Manager and System Manager. With CallPilot, we sent out remote notification to alphanumeric pagers to alert of new messages. Has anyone used this within Aura Messaging on pagers other than the pre-defined ATT, Verizon, etc...? We...

I have a single user that runs historical reports at the end of each month. It was worked fine since installation. Today, when she logs in, the reports are not listed on the left hand side. Once she clicks on historical reporting, it usually brings up the reports on the left side, but they are...

I have searched the forum but maybe I did not use the right syntax. We have a 7.6 CS1000M and we are having issues with digital ports being disabled at night. It seems to be the same loops every time. Has anyone ran across this and what was the resolution? I assume we can just turn this off in...

IPO 9.0 Essential Embedded voicemail I have a client that has a PRI but only the main number DIDs were ported. Their main number has a destination of a hunt group with a few phones as members. The group is currently set to collective but will be changed as I need to be able to forward to an...

I have been tasked with adding our Cisco Unity Connection to the Prime License Manager. I have looked at a lot of documentation and I can't find where to add the link. We are currently running on a demo license and I need to get it added. Any info? If you know what document it is in, I will...

I have been asked to figure out if one of the 2 2245 gateways is being used. I know 1 of them is being used because of where the handsets are registering and via the information given out in the customer's DHCP scope. The problem is the other 2245. The customer's IT guy tells me that he sees...