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Figuring out what agents are doing
Hi all, Hopefully a nice quick question. We have 1 department of our callcenter where the company moto is let the customer hang up but we have people hanging up. without any call accounting package is there a way to tell if one agent is hanging up or letting the call disconnect. using the...- Aaith
- Thread
- Replies: 6
- Forum: Nortel: CS1000 (Meridian) systems
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i2004 Call Center Agents logged out when hanging up receiver
Hi All, hopefully someone may shed some light on a issue im facing. We have agents on IP phones (2004p2's, 1140's ect) multiple ACD groups HOML set to No in the ACD now i have 2 phones that are both part of the same ACD group both are 2004p2's one logs out when you place the handset down...- Aaith
- Thread
- Replies: 8
- Forum: Nortel: CS1000 (Meridian) systems
