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Hi guys, I've a cluster of 2 x Mitel ICP3300 controllers MCD6.0 PR1. I've also a contact center with 2 IVRS (on at each site) with resilients ports located at both site. When a call comes in to Site A, IVR A execute a call flow, play the initial greetings and should then transfer the call to...

Hi guys, I've a PSTN to SIP gateway i'm trying to use with a Mitel CXii controller running MCD6.0 SP2. I've never programmed an analog trunk before so i'm moving in the dark here ... as usual the Mitel documentation is poor The SIP gateway has an FXO port. (Cisco SPA3102) Could someone point...

Hi guys, I hope someone can point me in the right direction. My client is getting rid of their private analogue trunks and wants to replace those with SIP trunks using analog to SIP converters(cost saving while keeping the service up). The remote PBX are non Mitel. I would like to simulate...

Hi Guys, My company provides various service desks each assigned to a unique phone number. I need to be able to advertise our outgoing call IDs based on who we're calling. I've contacted my Telco who is about to change the CLI type on my ISDN. My system is a cluster of ICP3300 CX controllers...

Hi guys, I would like to get your opinions about Outbound CLI and the best way of programming it. There is the scenario: my clients are calling our Contact center dialing different Non-geo numbers. We would like to advertise these numbers out based on what client we need to call.As the...

Hi guys, I'm using prairyfire CCM with dynamic ports. Basically, I have three IVR ports that are used in many different hunt groups. Each huntgroup is bound to a different call flow. So far so good, if I'm calling a huntgroup, the call is directed to an available IVR port and the call flow is...

Hi guys I wonder if someone has come across this. I've CCM 6.0 SP1 installed with a cluster of 3300 running 5.0 SP2. If I call an ACD Path from, for example, a mobile number that has an alphatag entry in the telephone directory, the IVR port rings but does not pickup. As soon as I remove the...

Hi guys, I've recently installed a virtual CCM v6. I've never touch it before so please be gentle :) I'm reading through the documentation but ... one problem and two simple questions: I've configured my media servers in your site explorer (a cluster of 2 ICP 3300 CXi running MCD 5.0 SP2)...

Hi guys, I'm not very familiar with Citrix. A client is deploying a virtual desktop solutions using thin clients. I understand their approach is more of a shared server rather than individual virtual desktop. They are using Xenapp 6.5 although I'm unsure if this is directly related. Is...

Hi guys, Is there a way to enforce the screensaver policy on MCD 5.0 SP2 ? I've uploaded the screensaver using the hmtl toolkit and it works fine. However I don't know how to force all the phone to use the screen saver settings (disable by default on the phone) Is there a way to push the...

Hi guys, I'm using a 3300 CX II controller with various ACD paths. I need to be able to plays all sorts of greetings to the many incoming numbers we have defined. My problem is that every RAD greeting set uses a different voice mail port (embedded) and this does not scale. is there a better...

Hi guys, I've a rising issue where, when some members of a pickup group try to pickup a call from "others" members, the line does dead. The setup is the following: A cluster of 12 nodes running MCD 5.0 SP1 and using fully meshed IP trunks network. SDS enable. For the sake of example, one...

Hi guys, How do I get MWI to work from an extension located on controller B when the mailbox is on controller A ? To explain I've a cluster of two 3300 running MCD 4.1. I'm using embedded voicemail on both controllers for some kind of resilience. On controller A, a mailbox - 4301 - (for ACD...

Hi guys, I've have an error with a RAD port (4117) returning "error". The system is running MCD 4.1 on 3300 CX II platform. Locate feature Extension 4117 VM Port : 712 Circuit Location : 1 4 27 3 1...

Hi guys, I've installed two MBGs (LAN/DMZ) in daisy chain mode. The DMZ one is physical while the Lan one is running on vMAS. My client is now looking at installing Unified Communicator on their vMAS, therefore their MBG in DMZ would be acting as Web Proxy forwarding the traffic to the Unified...

Hi guys, If I have three site and each site has its own ICP + MBG, can I connect remote sites together using MBGs? (Answer is most certainly yes but what the best way !) So let's says I've three sites that I want to interconnect but without using SIP trunks / IP trunks. The reason behind...

Hi guys, I've have a SIP trunk that is reporting out of service. I use that trunk only for inbound calls and for the last two days it has been reported as OoS. When I do a SIP LINK TRUNK I get the following Link adept state is OUT OF SERVICE (link down count 34) The link count does...

Hi guys, I've an issue where users cannot use the redial facility when using call history -> outgoing calls. The system return invalid. I've turned on the CCS trace but nothing shows up. I checked CoS but can't find anything related . Any thoughts ? Thanks,

Hi Guys, I'm planning to upgrade my cluster of 3300 CX II controllers. They are actually running MCD 4.1 SP1 and use SDS. I've never done any upgrade before so not sure what to expect. My plan of action is the following: I upgrade my main controller first. First I reroute all incoming routes...

Hi guys, My ACD agents have a second line configured on their phones. If they receive a call on their non prime line and an incoming call arrives on one ACD path, they get logged out once they hang up the second call (one they hang up the internal call, they get the ACD call and then get logged...