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AACC customer contact history multimedia + voice
Hi, Does "CI Customer Web Service" (https://devconnect.avaya.com/public/...dyn.jsp?fn=618) include Voice history contact? If that Web Service provide only email-like contact history, from where we can get voice contact history? Thanks for help Regards Michal Quality of Service Blog...- wawior85
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- Replies: 4
- Forum: Nortel: Symposium call center solutions
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Voice Portal upgrade from 5.0 to 5.1 on different platform
Hi All, Do You know any procedures how to upgrade VP from 5.0 to 5.1 and changing platform? Backup database from 5.0 and restore it on 5.1 doesnt work because of differenses in postgres db between this two releases. Instaling 5.0 on new hardware, restoring postgres db and then upgrade sounds...- wawior85
- Thread
- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
