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  • Users: angel1981
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  1. angel1981

    Caller form the PSTN sometimes doesn't hear the agents. CS1000E avaya aura Contac center 6.2

    Hi guys, hope some can help me. We have this issue with the callers who sometimes can not hear the agents when the call to the PBX. The problem is intermittently and we have notice that everytime the call fails, the caller doesn't hear a ring back and even when we catch the scenario and at...
  2. angel1981

    OPC81 SwitchOver from CPU1 to CPU0

    Hi Guys, I had this issue today. I got this alarm from my CLI. SWO: Graceful switch-over from side 1 to side 0 completed Previous Graceful SWO: at 16/6/11 16:34:38 It is known that this was a SwitchOver. I tried to find any similar issues in the Tek Tips web, but there are not clear results...

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