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  1. nunntcom

    CMS Data feed to WFO or Verint

    So by default we have setup the historical files to feed our WFO system all data for skills and agents, which works just fine. Historical skill data is configured by ACD number and looks like it just dumps any data it has. Same for the Agent ID's, any and all agents in the ACD. Customers...
  2. nunntcom

    Installing Certificates to use with SSL in Operational Analyst

    Really struggling with this one. We need to use SSL connections for the reporting web portals for Operational Analyst. The OA documentation outlines how to make a couple changes to the web.xml and server.xml files, this is the easy part. We have the certificates for the SSL connection but...
  3. nunntcom

    SSRS with SSL Certificate Question

    So our Security team is not familiar with SSRS and I have been tasked now with trying to enable SSL in Reporting Services. I can see the steps in Reporting Configuration Manager however I have know idea where to get the Certificate from. Our security team said I need to generate a Certificate...

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