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I recently took over the support of an AVST 9.0 system that covers a Nortel 61C and Avaya Aura 6.3. My question is there are 2 servers configured I'm guessing the first is the application and the 2nd if the actual database where the messages are stored any insight would be greatly appreciated...

We have AAM 6.3 when a user tries to access their mailbox a recording plays saying mailbox is busy. For the user I have removed the mailbox and built one with a new number and still getting the same result. Has anyone come across this and what did it take to resolve it. Thanks in advance. Dwayne

We are currently on CM6.3 with approximately 8K 96XX VPN phones with firmware 6.4.0.14 and need to upgrade them to 6.6.18c to allow us to capture the expiration of certificates. We currently have a about 10 phones with the new firmware and able to see when the cert if getting ready to expire...

Do you have to configure tone generation in order to have zip tones generated? The reason I'm asking is that we have 15 different clusters and only 1 has tone generation configured. Thanks in advance.

I have been looking for a way to do a bulk import of admin accounts to CM 6.3. Is there anyway to do this I have about 100 accounts to add to 3 different switches. Thanks

We are trying to have 96XX VPN phones write to a syslog so we can keep track of when there certificates will be expiring.Its currently working with 46XX. Any recommendations would be greatly appreciated.

When adding users sometimes it will allow you to add a user stating the user id with a lower case. Then when you go to add another using it will not allow you to create it starting with a lower case and will only allow upper case. Any suggestions on a workaround. Thanks

Trying to get my nightly incremental to complete successfully but it always dies on Directory Board. Is there anyway to tell what board maybe having the issue? We have 4 other PBX's that use the same SM and not having any issues with the incremental.

Hopefully someone can answer this question. I need to find out how many recordings there are between a 6 month period and also where are the recording stored. And what is the easiest way to get that 6 month ranged moved so that it could be played from Windows Player or something similar. Thanks,

I am working on a G430 w/8300 and Ground Start DID trunks. The problem I am having is instead of outpulsing the DID for the extension it is showing the BTN for the trunk. Since this is not an ISDN circuit I can not be added to the public unknown issue. Any help would be greatly appreciated.

Is there a way to set the screen width via the 46xx txt file on boot up? I know you can manually set it, but would like to set this enterprise wide.

I have 2 extensions built that need to put on my phone from time to time for testing. But I have to remove one set from the pbx and reset my phone to login using the other extension. How can I logoff the phone and log back in with a new extension.

I have ASA 6.0 and want to print labels for our phones since we are going from 4 to 7 digit dial plan. I have figured out how to manipulate the template to add the 3 digits to the front of the extension, but when I print preview the label the extension for the button strip is correct, but not...

We are running UCCX Premium 7.0 with 2 wall boards and agents using desktop agent. Both the reader boards and desktop agent app is showing all 0's. My vendor noticed that IPCC server was running Java 6 Update 17 and said we needed to be at Update 12. So we removed 17 and installed 12 and then...

We have just upgraded an 81C from 4.5 to 6.0 and now agents are reporting a beep while they are on an active ACD call. At first I thought it was a call coming in on their DN. When they are on their DN this does not happen. Any suggestions would be greatly appreciated.

We are having an issue with having the audio patch dropping and ending up with a one way speech path. We can hear the person outside of the PBX but they can not hear us. We have used enhanced trace and still can not find anything in common with the calls. We have reset the VGMC and also changed...

We have a script that logs into each PBX over the weekend to set the time. I have created the user account and have given it access to 01,02 and 20 but it returns TFC400 when you try to TTAD or STAD. TFC400 says not enough security rights. What other overly do I need to add? Also this account is...

We have just installed a new gateway and can make both internal and external calls, but when we try to call our DID CCM rejects the call any suggestions? thanks

Working on 81C 4.5 with a tie configured D4/AMI to a Dialogic D3000 card, since we do not have pkg 409 it will not allow us to use NI2. We can made internal and local calls but no Long Distance. Here is a copy of the RDB and TN DES STRATA TN 058 01 TYPE TIE CUST 0 TRK DTI PDCA 1 PCML...

I am receiving the following error during midnights: BSD206 46:34 36 40 41 42 47 52 53 54 56 IG_CONT BSD206 47:34 36 40 41 42 46 52 53 54 56 BSD207 46:11 and then it will drop the D-Channel that is built on 46. I am working on a 81C 4.5. Not sure if I should change the...