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Tricks for detecting non audio calls in interactions view NIM 4.1 – Compliance Suite. Hi tektippers We have deployed a few new NIM 4.1 in the mode "Aplications Suite: Compliance" Basically IMHO Compliance its an scheme to control the permissions to access certain recordings and log those...

imaging OS partitions with Clonezilla and similar programs and making them bootable Hi tektippers I’ve using this restoration Tools for several months (Clonezilla, Acronis), results have been good, however I had a reappearing frustration, to make a backed up partition bootable when restoring...

We have an active recording environment, static mapping (total recording), Cisco JTAPI 9.1.1 integration. on NIM 4.1 We have seen several issues when two monitored extensions talk between. the background knowledge I have tells me that If two monitored extensions talk between, say, ext A is...

Hello tek-tippers does Nice NIM 4.1 SMB​ support multi-tenant licensing? Its the first time we are going with multitenancy the idea that we can have Nice with the SaaS model sounds very cool. (at least on paper) However we are trying to put 2 customer in a single box, and they need both...

Hi tek tippers ((( THE INTRO))) I have been working from past years second semester in a migration from a 3.1 system to a 4.1 system. I got something very weird for me, but that can be a "work as designed" feature. The migration of databases was done by Nice profesional services, and the...

Nice Sentinel 4.1 Issues with connectivity to active Logger Hello tek-tippers, I am surprised because an issue that showed about two years ago with Sentinel in their first releases (and my first installation) is showing once again. ( thread911-1652082 ) The issue is somewhat easy to describe...

Hello tek-tippers There is a customer with a relative small scale solution of 24 channels VoIP CUCM 8.6.x, requesting resiliency When they were requesting a resiliency option from NICE it was offered the MDC (Multi Data Center) solution which implies among other things a Cluster environment...

Hi tek-tippers One of our customers is asking us if the password when logging into NIM via AD (Active Directory) is sent in plain text, or that if HTTPS / SSL can be implemented. As far I know, former installations have been ever HTTP (non secure) and documentation about it is not found...

Hello Tek-tippers I am making a decommission of a classical Nice Call Focus (NCF III) to move to Cybertech Nice Trading Recording. As many of you know there is no path for migration from NCF, or a way to export massivlely the recordings stored on external media (DVD, tapes) but the customer...

Good morning friends I have once managed a Nice Perform system showing two cti integrations (SIEMENS CAP and CISCO CUCM), on a single Interactions Center (IC) but the Siemens PBX was decommissioned when I arrived, so never assured if the NP could record both PBXs. Now my company is designing a...

Hello tek-tippers I am complete Newbie in Data Protector 6.2 and need to backup a NAS and/or a network location. I do like to read manuals. And i did so i Understand that I am complete newbie, so I ask for help from the community. I have a windows 2008 server R1 SP2, it has a NAS unit...

Hello to all OS: 2008 server R1 SP2 NPX: VoIP 3.0.16 Cisco: 8.6.2 Tapi client, downloaded directly from Cisco Call Manager I WANT TO CHECK IF YOU HAVE IDENTIFIED FAILURES WITH CISCO TAPI INTEGRATION WITH NPX SYSTEMS 3.0.15 (or later), WITH CISCO VERSION: 8.6.2 (8.06.02.02) I have...

I must install a 2008 server but can purchase only 2012 license. I've ever heard that when you purchase certain windows version, you can install that version and all the former versions. But never did it on the move. moreover, I know that if I purchase a VLK license, I can activate it on a...

Hello tek-tippers this issue has shown to me in two different customers A, the SCSI card get damaged and I changed BIOS to enable SATA boot, it worked right, however DVD drive was disabled, later I re enabled it again. Since Nice admin lost access to DVD, I reinstalled the "dvd write" 5.1.2.6...

Good morning another nice weekend thanks to nice We have been reconfiguring a CTI interface, esentially changing the IP address of the PBX. We got some problems reconfiguring it, so we backed up the admin DB to rollback configuration. Everything is working right again, except that we lost...

Good evening. In my company we install business applications suites on several windows servers. Usually I'm not who deals with OS licenses, but this time I got to do it. making short the long tale, I was given a purchase order with a code from Microsoft, in order to activate a 2008 (R1) Server...

Hello colleagues I am installing NPX on a VMWARE (vmplayer) platform for testing purposes. I have done this on NP several times without glance the surprising thing about NPX is that everytime NPX software is installed, after the reboot I will have a red message on the web page. Your license...

I have installed a new NPX 3.0 (16) system, and after installation changed the nice user for a domain user in order to reach a NAS unit where Storage will archive the recordings. That sounds good, the surprise is that customer wants that archiving be done to the local Disk units too. in the...

This one is another of the errors that are directly related with Windows and really surprised me. It seemed a little problem with the Windows Media Services (WMS), service did not start, so I opted for removing the server roll and adding it again after reboot, I got an error. (please see the...

Resiliency redundancy schemes for nice with Cisco Active Recording. The most classic redundancy scheme in nice is N+1 (nplusone) however I have installed a scheme called GPBLA which stands for “gateway priority-based logger allocation”, which tries that, in case of a logger failure, the other...