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Avaya IP Office 500 - System has been operating for years, no problems. Today, I added an extension. I must have inadvertently done something else. I hear ring when I dial in. Nothing is displayed on any of the phones. They can make outgoing calls. All Ines are assigned to calling group 1...

Avaya partner 509 processor. When a call comes in AA Answers caller enters extension number and the call is transferred via direct extension transfer. The recipient sees "voice messaging system". Instead of the caller ID, which they used to see. I am looking for what I need to do to get...

I was at a customer yesterday and I was told that there was a problem with the Auto Attendant picking up. Her definition of the problem was that she did not want to hear the phone ringing when people called in, It should go straight to the AA I set the hunt delay to 0 rings (It was 2)(#506)...

I have a new customer that has an IP office (406) they also have voicemail pro. They bought the system a couple years ago from someone else. The voicemail menu system that was set up has several levels and by the time a customer wends through them all they give up. They are a four person...

I have an IP Office with two modules 406 cpu and an ip 400 digital station 16 port. The system has two 4 port analog trunk modules internally. There are two companies sharing the system. Company one has three incoming lines and up to two weeks ago, company tow had four incoming lines. Everything...

IP Office IP500 V2 Rev 8.0(18) - Embedded Voicemail - IP Office essentials Edition license. I know there have been other threads on this and I have tried the resolutions to no effect. I am obviously doing something wrong. I have 4 digit extensions. In this example the receptionist is trying to...

I have an IP Offive 500 V2, it has one combo card and one DS8. I am trying to forward one user to his cell phone. I read the posts here and thought that I did everything correctly. 1) Tick allow trunk to trunk transfer on all lines. 2) Tick allow internal forward for the user. 3) The phone is...

I have a customer that in spite of having tow Polycoms, insists on holding conference calls in their office on speakerphone. There are usually a few people standing around the desk. They claim that the party at the other end complains that the audio they hear is muffled to the point of not being...

I have always programmed a short code in the auto attendant for vma access in the past. PMT this install, auto attendant is not being use Is there an alternate way to accesses Voicemail when calling in.

I have a PACS R6.0 system in which is installed a PC card voicemail. The customer is having problems in that sometimes when a caller transfers to an extension, they get a repeating message "Your call is being transferred to the receptionist." I am trying to check the programming in the...

I am putting in (hopefully) an IP office Ip 500 V2 controller, two combo cards and four phones today. I have never had trouble getting a download of the admin software before. Now, I am being told that I do not have any sold to numbers. Is there another place to download the software? Thank...

I have an IP office IP 500 V2 Running admin suite ADMIN8_0_18. The system has 5 inbound lines and 8 handsets 9508 Model. The system has two combo cards (6 DS, 2 ATL, 4 Pots each)installed. I have set the four additional POTS lines on the second combo card to out of service. I have checked and I...

If an incoming call is answered by one extension (10 for example) and the caller wants to speak with someone on another extension (14 for example). Which extension will the SMDR information identify when the call is completed? Thank you in advance.

I am trying to set up voicemail to e-Mail on a partner system. ACR R7.0 Partner messaging V7.0 I set the IP and can communicate with the switch. I loaded unified messaging and remote voicemail admin. I set up the IP's and then messaging admin allowed me to set in a send server and the e-Mail...

I have an IP office system (406 with aux lines (16) and additional phones (16)) I am using voicemail pro, which is new ot me. I need to provide voicemail for some people that do not have phones. Several persons sharing the same phone. Would someone please give me a legup as to how I do this...