I need to add a variable to the EDU that doesn't need to be archived in the database.
The EDU properties populate a URL when an agent screen pops. I can get the new field in the URL, but if I inject a value during the call, it doesn't show up (others do, so I know the test method works).
So...
I've seen this question asked elsewhere, but I haven't found a definitive answer.
I'm trying to use ooh323 or SIP trunking (or even analog TDMs in a hunt group if I must) to cover calls from an Avaya S87XX to a TB2.8 Comedian Mail. The trunks are working perfectly for delivering calls both...
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