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I have an IP Office IP 500, ver 6.0 (8). The system is licensed for VMPRO. Is it understood that this IP500 will only support VM Pro 6.0? Would there be any compatibility between the IP500 ver 6.0(8) and the VM Pro 8.0?

I have a BCM 50 that will sporadically puts queued Call Center callers indefinitely on hold somewhere out there in the universe. They are out there, they here the BCM music on hold, agents are idle, but callers are never presented to an idle agent. The caller can hang up and try again, but the...

Does anyone have any experience with any kind of networking between an NEC SV8100 and a BCM 50/450? I am looking for the best way to set up 4 digit dialing between the 2 systems whether it's by way of SIP, H323, QSIG, Netlink, etc. Any thoughts on the issue are appreciated!

Does anyone have any experience with any kind of networking between an NEC SV8100 and a BCM 50/450? I am looking for the best way to set up 4 digit dialing between the 2 systems whether it's by way of SIP, H323, QSIG, Netlink, etc. Any thoughts on the issue are appreciated!

If I put a 4.1 software cartridge into a MICS that has previously had 7.1 software installed, the MICS will not come up. Is there anyway to purge the MICS of that newer software. I have already tried to drain the system capacitor, but that does not work.

I am experiencing that the BCM50 with 1.0 software does not allow an analog station to answer an inbound CO call and transfer that call to a digital station unless the digital station first answers the intercom call from the analog station. Only supervised transfers are allowed, blind transfers...

I have an IP Office 500 v1 for which I do not know the LAN 1 IP address. Auto discovery is not finding it. Is there a way to check the IP address through phone programming?

What is the latest StarTalk flash version manufactured? I was always under the impression that 2.** was the latest. I just saw a flash card for StarTalk Flash with a revision of 3.1.02.

I have a BCM 200 that will not boot up. The power, Hard Drive, Temperature and Fan LED's are solid green. All other LED's, the status, MSC,WAN, modem, LAN 1 and LAN 2 LED's are all flashing green. The system boot up process will not progress past this state. All caps seem to be healthy. Can...

I have a Call Pilot 600r that will no longer boot up. I have taken it out of the rack and I have it sitting on a bench. In the boot up process it attempts to launch Windows 2003 server. I can view the progress bar at the bottom of the 2003 Server main screen, but then the progress bar freezes...

Are the BCM Door phones considered to be weather proof?

If a hard drive on a BCM 400 crashes can I cannibalize a hard drive from another system BCM 400 and upload a backup database? What problems are there in doing that? What about a similar scenario with a BCM 50 or BCM 450?

Please clarify this for me. It is my understanding that an M3904, for example, will upgrade its firmware automatically when installed based on the system version of the Option PBX software. It will either upgrade the 3904 firmware or downgrade it, if it has the newest firmware, based on what the...

I have a 3 DSM 32's that i cannot get the phones on the 2nd amphenol to work. If you are looking at the Element Manager it would be the 1.2 in the telephony resources. I am testing these on a BCM 50 rls 3.0. After going through 3 DSM 32's I thought that my expansion cabinet is bad. But after...

Can someone explain to me the differences in an LS/DS Trunk Card and a DS Trunk Card? Thanks!

Is there an easy way of determining the firmware of an NT4N64AA Call Processor Pentium II® (CP PII) without booting it up and logging into the card? I am not familiar with this card. Is there a dongle with a system ID that I could reference?

I am working with a BCM 400. When I go to "System" and then to "Identification" and look at the "System Model" it says it is a BCM 200. It is running Version 4.0.2.03a. This is a BCM 400 or so the cabinet says. Why is the "System Model" field saying a BCM 200?

I have a BCM 400 which is having problems and displaying a critical alarm. Alarm ID 10103: Critical Service Manager - IP Terminal Service (UTPS) has stopped unexpectedly and could not be restarted by service manager. This will affect service on all IP terminals on the system. I have rebooted...

After a bcm 400 reboots I get the following error: "10003 Service Manager - IP terminal services (NTPS) has stopped unexpectedly. Service Manager is attempting to restart." It's a critical alarm and I can clear it momentarily, but in a few minutes it is back. Can someone please advise how to...

I have an Option 81 rls 23.37 with a dead Meridian Mail EC-40 rls 12.11. Is the Meridian Mail EC-40 married to the 81 system ID or can I swap the mail hardware with another Meridian Mail EC-40 and go on?