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  • Users: mlapchuk
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  1. mlapchuk

    m3905 Ring only in headset, not on phone

    We have a number of M3905 phones in our call center and we need to have the phones ring only in the headset and not through the external speaker on the phone. This would be for calls originating from a number outside of our organization but if it affects all calls that is not a problem. Thanks...
  2. mlapchuk

    My calculations give different Service Level then SCCS report does

    We are trying to simplify some of our month end reporting that is done through SCCS and as such I am creating custom queries in the backend Access CallStats.mdb database. I have come across a problem though where when I query the database for "CallsAnswered", "CallsAbandoned"...

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