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Hi Guys, Quick one - will increasing the number members in a 'public-ntwrk' impact active calls? Thanks

Hi Guys, Hope everyone is safe right now, crazy world! As with most companies we are now all home working so we've started using Avaya One-X Communicator across the business. On the whole it is working really really well but for a small number of people the performance of the application has...

Hi All, We are seeing strange behaviour here that has possibly been happening since we moved to this building but is now causing an issue. When the phones first boot (from new) they successfully register and retrieve both the 96x1Hupgrade.txt and 46xxsettings.txt files, however if we restart...

Hi All, I have recently created a group of new stations in a 4xxx range, we have not used this range before but I am seeing a strange behaviour when making outbound calls to 08452367047 which is one of our suppliers. The call is being denied and the traces show “denial event 1204: Bearer cap...

Hi Guys, Looking for advice here. I have moved jobs and the new place I'm working at is using 3 licence managers??? 1 is part of the system manager and seems to hold the bulk of the licences., used by CM, SBC's etc. 1 is a dedicated licence manager server with only tsapi licences for our IVR...

Hi Guys, I have an intermittent problem where my two CM 6.3 VM servers interchange, I know the problem is down to backups/snapshot deletion on the VM platform. I don't really have the capacity to put the CM's on their own datastore so instead if its possible I what to decrease the sensitivity...

HI Guys, I have recently inherited an Avaya system and am trying to configure a new SIP station but am getting an issue dialling externally. The basic set up is - SIP trunks from provider in SBC/Session Manager An Avaya CM 6.3 hanging off this with all VOIP handsets (SIP trunked to Session...

Hi Guys, I've just dipped my feet into SIP phones and have managed to register a conference phone via SIP to our session manager, the issue I am having is that I can hear audio on the SIP end but I am not hearing audio on the far ((Avaya IP VOIP phone) end. I am looking to confirm what...

Hi Guys, We have recently set up a new CDR feed but we are not seeing any VDN data for VDN's that are further down the chain. I'll explain. Call comes into initial VDN - this VDN we can see in the CDR feed the same call then routes to a vector that asks a cust to choose another VDN - this is...

Hi Guys, I have just renamed an aux code on our Avaya CMS R16 system, but it is still showing the old name on the reports (example is the real time top skill status report). Does this get updated overnight or am I missing a step? (its been a few hours since the change) I have simply gone...

Hi Guys, We have recently been experiencing an issue with incoming calls with recognised CLI no longer linking to the EC500 entries we have. I have been looking into this for sometime and have found that this looks to be an issue with one of the call providers not sending the required 'network...

Hi Guys, Any advice would be appreciated. Here we have a number of virtual PBX stations set up with the names of remote sales team, we then have a EC500 setup for each of these numbers pointed at their mobile numbers. This is used from two functions – 1. To allow staff to ring the sales...

Hi Guys, I'm looking for a bit of advise using Session Manager and a FOIP end point server. I am seeing a lot of outbound calls from my FOIP server with high latency and jitter (no packet loss), the result we are seeing is that older receiving fax machines either fail or have degraded fax...

Hi Guys, Does anyone know if there are problems with the 9650 handsets re-registering with other CLAN's? I ask as this week a shelf reset at our site and there were around 200 phones registered to a CLAN on that shelf, the 4610 & 4620 handsets re-registered very quickly with a CLAN on another...

Hi Guys, I am trying to configure an ISDN2 BRI trunk but for all my will and might of trying I cannot get the 2 lines up!!! What i need to confirm is the pin outs so I know I have stamped on the correct RJ45 pairs! So what i have is an ISDN2 line coming in which is converted to a CAT5, from...

Hi Guys, I am trying to remove the customer CLI from calls transfered internally, is there anyway of doing this? Internal call comes in to our AVP(IVR) caller drops out of IVR to a vdn which transfers call to an agent group - at this point I want the CLI removed so the agent cannot see cli...

Hi Guys, Is there a way to display a specific cli number on any calls that pass through a VDN. Example if I dial vdn 1234 from my extension this goes to a vector that simply routes to a number (my mobile for example) but the call shows 'blocked' number on mobile. I have tried adding the vdn to...

Hey guys! I have a user suspected of muting calls and ignoring the cust. Is there a way to disable the mute button on a 9650 phone? Thanks D

Just a quicky - does changing a vector drop or effect the live calls on that vector in anyway? Thanks

Guys, I am about to implement qos on our network but I am looking for some guidance on the best way forward. We have a Cisco network and backbone so we have decided to program the ACD to the Cisco defaults for qos (which I believe are COS 5 & DSCP 46) The network team are taking care of the...