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am attaching a Summary report I don’t understand. The “Presented Calls” = 255, which is, as far as I am able to tell, the maximum total umber of calls that came into the call center during the period. The “No. of Answered Call Transactions” = 238 are the number of calls the telephone agents...

I have finally gotten the CCRS and RCC installed. I have skillsets assigned, wallboards setup, users configured, connected and data loaded. I confirmed the calls are being downloaded as there are now 1796 calls in the database whereas yesterday there were only 1719. Any reports that are run...

I have finally been able to get the RCC installed and connected, updated with current info, skillsets assigned, wallboards running on 3 different pcs - all was good. I then went to run my first report, "Answered Calls Report" but the year drop downs only go from 2003 to 2008. I opened other...

I finally was able to get a dedicated PC to install the reporting software on. The Call Center Reporting Server installed without error and is using all default settings; listening on 8088 and SSL is checked. Clicking TEST CONFIG results in successful tests. The Reporting for Call Center Client...

I have worked on this now for four days. VERY frustrating! I have a box with a clean install of XPP SP3, no av, windows firewall off, no other apps. Installed IIS, rebooted; installed java, rebooted; installed ccas, opened the config window, unchecked "Use SSL", it all passed; installed...