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I am trying to deply an IP Office R11.1 Preferred VM Pro with an application server installed on a physical server and this thing is about to drive me nuts. I am using a wav file; 16 bit, 8 Khz, Mono that plays perfectly OK in our Windows VM Pro and that it also plays perfectly OK when selecting...

Has anybody tried setting up a Poly OBi300 ATA on an IP Office and got it to work? I purchase one for testing after talking with our CAM looking for an ATA that was fairly reliable, well, as reliable as possible. My CAM suggested the OBi3 series that they often recommend with Avaya Cloud and...

We came across something we have never seen before. A customer's IP Office crashed during last night's storm. The controller unit has 9.1 with 2 Combo and 2 DS8 boards. When we navigate to Control Unit the two DS8 boards will show with a Dev Type set to "APPS PC Demo" and they will not work. We...

I hope to tap into the hands-on experience of somebody that may have tried this in the past. I have a new customer with an existing IPO 500V2 in muppet mode. I personally do not have a lot of experience with basic systems but what I do know is that a basic system is an unlicensed system and...

I have a customer with an IPO 500 V2 11.1.2.1.0 Build 3 that has been in production for over a year now working beautifully. The system started having intermittent issues with the SIP trunk randomly losing registration and going out of service. The provider can be pinged OK and so far the only...

We have upgraded a bunch of systems in the past and every single time, when the PRI was a legacy IP400 card we replace it with a brand new PRI U and new licenses, pretty clear cut. For all other migrations I have worked on, the T1 licenses were always migrated at no charge. I am not sure if the...

We moved a customer's IP office 500 R5(26) to a new office, they got temporary internet and SIP trunks, their firewall guy set up a new firewall wall with a new subnet and VPN tunnels to link this site to about 3 other sites. We went into the phone system and changed the SCN IP addresses and IP...

I have a perfectly working 500 V2 running 9.1.11.0 build 202. Inbound and Outbound is working except for the fact that the customer is not happy that on 3 of the extensions the CLID for all outbound calls is displaying as "Unknown Caller". I went in and user shortcodes tab is clean, I have reset...

A tech from our office went to a customer site to upload via Manager R11 an updated PLDS XML R10 license file to an IP Office 500 running 9.1. I was also told the IPO's security certificate is expired. He kept trying al always kept receiving the error "HTTP request failed: 401 Unauthorized". Is...

I came across a IPO 500 V2 running R9.1 with R10 licenses, previous vendor sold the customer two old VCM 32 V1 boards and installed R9.1, I am sure he wanted to take advantage of the 24 virtual end points. My biggest concern is if the system is locked in R10 or in R9.1? My best guess is that the...

I am experiencing the message in the Subject when running the migration tool from R11 manager on an IPO 500 V1 running 9.0, never seen this before, any ideas what is going on or how to make it work? I have experimented with the R10 migration tool even on 406 R5.0 and the tool runs, I get a blank...

We replaced a very old Juniper firewall with a new Meraki MX67 firewall, when we repalced the firewall we did not know we were going to have issues particularly with the SIP trunks, we were expecting a simple equipment replacement but apparently this particular SIP trunk carrier requires ALG and...

After finding a few awesome black and white backgrounds and tinkering with the customer's logo a bit, I was able to put together a couple of very nice background screens that work beautifully with the white font on the J169. I put together the 46xxspecials.txt with the settings listed below that...

Is there any way to change the font color on a J100 series telephones particularly the J169? I have been playing with the background screens but because the font color is white you are limited to dark, very dark backgrounds, the logo I am trying to place as a background for the customer is on a...

We recently upgraded our demo unit from 10.1 to 11.0 and ordered a J169 with the JBM24 to test and play with. I got the phone to register and come up OK however the phone look exactly like a Ring Central phone; instead of a=, b= and c= I see a little phone with the extension number next to it...

I am helping a customer upgrade to VM Pro and I am trying to figure out how to pull two announcements for a queue that the customer recorded in an embedded IPO 500 V2 R9.1 to copy them to the new VM Pro installation. Is this possible? Some time ago I instructed the customer to record the...

What is the difference between both phones? I know the 9408 is much more expensive than the 9508, both look the same, and I believe both work in CM, right? Can I safely quote a 9508 to replaces a 9408 or the 9408 has a very special feature that the 9508 doesn't have? RE www.trinet-intl.com...

We have a customer that since the beginning, requested for their IPO Essential Edition with 9508 phones to work like a key system, against our recommendation, we complied and the IPO and the customer have been very happy for years. The problem we have today is that the customer order an extra...

Several weeks ago we successfully upgraded an IP Office to R10, about a week ago, the SonicWALL on a remote site was rebooted and all of a sudden the two phones there started to continually reboot. It seems the phone are registering and un-registering continually. We asked the IT guy to take the...

It seems Avaya has discontinued the 1151C1 and replaced it with a Global Single PoE Injector Kit that comes with a Y adapter, according to our disti, the injector is back ordered and nobody knows when Avaya is going to have it ready to ship we have only received the Y adapter. We have tried all...