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Struggling with a very odd issue that I have never seen before, curious to see if others have and could help. Have an incoming call route destination set to an extension with a brand new user assigned. The user logged into this extension after a CRAFT clear, gets logged on, as normal (shows...

Morning all, hopefully someone can help guide me in the right direction here. I have two sites SCN'ed together, 9.0. Our provider allows us to send any digits outbound. Site A calls Site B, Site B extension has mobile twinning enabled, originating calling ID from Site A extension to Site B's...

Hey All, Does anyone know if you can do something to force the screen saver to stop shifting around on the screen, lot of complaints. Tried searching around, could not find much. Feedback is appreciated. Thanks,

Hey All, I am running centralized voicemail 9.0 on Windows Server 2008 R1. We have added in a second SCN branch location with about 50 users. We have been having some very odd behavior specifically at this new location. I am having users report that internal to internal calls attempt to leave...

Hey all, I have been having some strange behavior with voicemail pro running on win 2008 r2 on 9.0. My current issue is that after creating a user and new extension, the voicemail box does not get created for some reason. Not sure what the problem could be. I have tried recreating it on several...

Hi all, Have an IPO on Version 9.0.0.0 Build 829. I have power user licenses associated to all of my users. When I create a button on their phone labeled twinning, and selected, its showing "Feature Denied" Any ideas? Thanks,

Hey all, I just installed a new voicemail pro server on windows, I migrated the accounts, greetings, names, and Wavs folders from a linux applications server to the respective directories on the windows server. Everything appears to be working, however the old voicemails are not showing up...

Hi all, Just looking for a little help. I have a receptionist with a Avaya SBM24 Button Module, I am trying to simply setup other phone system users on it so that she is able to determine who is on the phone and who is not. I wanted to avoid using the soft console with the PC version. I...

Hello all, I searched this forum and the knowledgebase, I can't seem to find the Lync plugin. Does anyone know where it is located? Appreciate it.

Are there any known issues with the Avaya IP Office Application Server v8.1.20-3 and SMTP functionality that I am not aware of? I just upgraded to the lastest build thinking that the previous release could have been an issue and its still not working. I am getting the same error messages in my...

Hello All, Voicemail to Email stopped working about two days ago, prior it was working perfectly. I restarted the IPO Chassis and my VM Pro App Server and still not working. I am trying to figure out where the logs are located on the AppServer when you tick the logging entry under the SMTP tab...

Is it possible to have the IP Office outcall automatically to a certain number and play a campaign script or just hit a general VM Pro module? I am trying to have the system call someone and if they press 1 it will create a voicemail to an extension, or if they hit 2 transfer to an extension.

Has anyone tried / managed to get a SIP based Cisco 7965 phone working with the IP Office?

Good afternoon. I am receiving a service alarm indicating the following: Logon failed due to incorrect userID/password. Application: VoIP Extension Number: 4250 Name: 'userID" Whats really odd is that this is a user that is associated to an analog extension of 4250. There is no SIP or H323...

Hello, I am currently working on a UC540 with SPA501G phone’s. It is configured as a PBX style system. I am having issues transferring calls. The transfer button on the SPA501G when hit once, puts the calling party on hold. It then allows me to dial the destination extension. However at this...

So my buddy via OXP, is actually not my buddy at all. All of my users hate it, and I cant seem to find any docs on how to turn it off. Is this possible? Thanks.

Good afternoon, Ever since upgrading to one-X Portal 8.0, we have been having some weird issues, the first, is that when users log into OXP, the message gadget is only showing "Checking Messages" and does not actually display the messages. This was never a problem with a prior version of OXP...

Good Evening, Was hoping some of you could point me in the right direction, basically it SEEMS that ever since upgrading to version 8 our system tends to sporadically get hung up, this entails disconnected active conference calls/resources. When this happens, the phone is not responsive at all...

Good Afternoon, Per the knowledgebase - "For Release 8.0+, each user's own extension number is treated as their own personal conference number. Only that user is able to start a conference using that number as the conference ID" Is there a way to turn this off? I have a bridge through VM PRO...

I have a huntgroup on 7.0(23) which is overflowing to another group with one user, that user unconditionally forwards to my embedded AA via shortcode. I am having issues toning down the amount of rings before it overflows and actually forwarding. I was hoping to check myself here on the forums...