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I have a customer who has locked themselves out of their own system by entering the incorrect password in UPCMC a number of times. They are connecting over the WAN (SIP trunks on a different network to their Internet). I'm assuming "Password Lock Counter for Remote Programming" has been changed...

I have a bunch of SV8100s that I need to default for data protection purposes before they are sold or recycled. Defaulting the systems is easy enough but I can't work out how to quickly delete all data ie. every single recording from the VM8000 CF cards. Is there a way, other than logging into...

I had a customer report today that when they pressed 9 to dial out the display on their phone showed "Line 6" as expected but there was no comfort dial tone. Attempting to dial the number anyway would fail. This sorted itself out, then happened a few more times during the day. There are 6...

Hi I still look after a few of these systems, using software installed on an ancient XP laptop which is on its last legs. I'm trying to get the following software to work on my Windows 10 machine: KXTEA308Console_v3001R1_1431622051.exe for KX-TEA308 KXTE824Console_v3001R1_1431622497.exe for...

Hi I recently moved an NCP500, upgraded from V4 to V8, added a DSP and moved onto SIP (previously on BRI). I had converted the old database using PBX Unified V7.8.2.0, removed the SD card from the NCP and wrote V8.02.04 firmware over the card, replaced card, switched to initialise, powered on...

Hello I'm making some changes to a customer's system. They would like separate customised queuing announcements depending on the huntgroup (four groups to play message1, two to play message2, one to play message3). I've set up the queued entry points for each group in Voicemail Pro and pointed...