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Mitel 3300. Is there a way to activate call forwarding on an extension from an off net number. I have a FAC for Call forwarding - Follow Me - Third Party but I don't know how to activate that FAC remotely.

If I have a SIP endpoint registered to Session Manager 6.3 and it is connected to a Meeting Exchange bridge through the CM 6.3. The MX is directly connected to the CM. There is a WAN outage between SM and the SIP station that abruptly disconnects that SIP endpoint so there is no BYE or anything...

I am trying to configure SNMP traps from CM 6.3. I configured the SNMP trap receiver in the CM web gui. I generate a test trap and I don't ever receive it. I am using Wireshark on the NMS machine to make sure the trap is received. I noticed that in the firewall there is a rule to allos SNMP on...

We recently migrated to Session Manager 6.3 from an old version 5.2 SES. We have SIP endpoints that we need to establish calls to that are registered to SM. I believe I read somewhere that in SM 6.3 the SIP stack was increased to add some Avaya proprietary stuff, stuff we don't need in our...

Hello all, I have System Platform version 6.3 and I would like to collect performance statistics. I know there is a Performance Statistics section on the servers itself but all I can do with taht is to view it locally or manually download it to a CSV file. I would like to use SNMP gets to...

Hi all, I was wondering what everyone's experiences are with management tools. I am looking for something that will allow us to collect and store KPI metrics from our Avaya Aura system. I know there was once an Avaya product out there called Fault and Performance Manager which was part of the...

I have CM 5.2.3 and am trying to make a call to Lync 2013 via Avaya Session Manager 6.0 and Oracle (formerly Acme Packet) SBC. During call setup the far end phone, Lync phone, rings but when answered the call is not established. The calling extension, Avaya extension continues to hear ring...

Hi all, I have an Avaya 5.2 PBX with an extension that covers to a voicemail hunt group. This user has calls that are forwarded to this Avaya extension from another PBX across an ISDN PRI tie trunk. When he receives calls that are forwarded to the Avaya extension from the other PBX, the calls...

Hi all, I have a new trunk group that doesn't have much traffic on it right now. When I did list measturements trunk hour xx I noticed that total usage is positive but there were no calls on that trunk in that hour. total usage = 28 maint usage = 0 total usage = 0 incomming seizures = 0...

I am trying to turn up an ISDN PRI. When I test the baord it fails test 138 with error code 1300. The problem is thought that the D channel is up, all B channels are in service and I can make inbound and outbound calls across this circuit. The DS1 is set for protocol (b) [NI2] and the...

CM 5.2.1 I have an ISDN PRI that was working OK for years but sudenly we can't make local calls out on it. We get this denial event in the list trace. denial event 1190: No circ/chan avail and the caller hears a fast busy. This area requires 10 digit dialing so we have to dial the AC for...

Hi all, I am trying to statically assign the call server ONLY on my 9620L set with FW 3_11. I want DHCP to assign everything else, I just want to controll which call server it registers to on a one off basis. I have configured both my DHCP option 242 and my 46xxsettings.txt file with the...

We have Higher Ground call recorders that get data from the CMS (I think). This is different than the CDR feed to the recorder from the PBX. That works OK. We had two feeds to two different recorders and they both died withing 5 minutes of each other and never revocered. I do not know where to...

Hello all, I have CM 5.2.1 in a high availability configuration (dual servers). The arcitecture is a Center stage switch so all PBX control functions are done via the IPSE connections through the private LAN. I need to change the IP address of the procr ONLY. I will not be changing anything...

Why would DPT work for an analog phone but not for an IP phone? I have been working on this for a while but have not been able to solve this yet. Any help is greatly appreciated. I have PSTN trunks connected to both the main PBX in NR1 and the media gateway in NR2. CM 5.2.1 Patch 13...

Can anyone recomend an Avaya call center training class? We have some techs that are familiar with the basics but haven't done much in a while. We would like to get them a vectoring class and CMS administration.

Hello all, Does anyone know if ti is possible to use DPT to protect an LSP branch site and give the user the ability to call extensions on a different PBX or an off net extension? We have multiple PBX that are trunked together and the users can dial 8+ 7 digits to get to any on-net number. I...

I have a handfull of IP phones that need to be statically pointed to a particular PBX. I have statically programmed the call server IP to point to the correct IP but DHCP still seems to be over riding that. I have tried putting the STATIC=3 parameter in the DHCP option 242. What am I missing? I...

We need to be able to supply accurate call start times to a call recorder via CDR. Does Cm 5.2.1. have the ability to have a seconds field in the CDR record? Right now it looks like it only does hours and minute.

We have 2 CM 5.2 PBXs with trunks to ASM 6.1. We have two trunk groups from each ASM and the route pattern is configured so that when the first trunk is maxed out or otherwise unavailable, it will route over the second trunk. My question is, once the calls get to ASM, how does it determine...