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Symptom: 1. I am not receiving the BYE commands on the SPAN port to end the SIP call. 2. Wireshark shows the calls initiating but then don't end making it seem it's a long call. Work Done: I am using the most recent SIP firmware on the NRX. I have to enable supervision otherwise the call never...

Does anyone have any experience with the following? Symptom: 1. Some calls dont get recorded. 2. Some calls record multiple calls in the same stream. a. Agent A is on a call then Agent X suddenly is heard as well on the recorded call and both get recorded together until Agent A hangs up. b...

Anyone have the mapping information in the subject line? thanks for any help. Juan Rivera Senior Telecomm. Technician Micro Strategies, Inc www.microstrat.com

I have an NTR logger that developed a sudden problem with recording audio on an avaya active solution. Cm I believe is 6.x. AES also 6.x. Symptom: 1. Calls are being merged creating distorted audio or not recorded at all. 2. Using multiple registration. Single step conference is not supported...

Does anyone have any experience in reading what a valid AES TSAPI spill looks like? I am looking to see if there are any issues with the UICD presentation. I have a ticket with Nice in regards to calls not being recorded and error logs show that UCID is not being detected on both calls. I would...

Does anyone know if an NRX using a Digital Cybertech Parrot Board requires resistors in between the dmark and the recorder? Have some strange recording issues such as noise and triggering problems on some lines. A few record cleanly but stop recording after a while. Trying to figure out the...

Hi All, Does anyone have an old manual that actually has the old CTI values for the lamps and buttons for the 302C Attendant phones? Any help would be appreciated. Truly, Juan Rivera Senior Technician support@microstrat.com jrivera@microstrat.com P: (973) 625-7721 1140 Parsippany...

I know Nice does not officially support this phone for the NRX but has anyone tried to record it using a V1 board and the latest (last) Toshiba Firmware? Has the protocol changed between the DP and prior models that still work on the CIX Strata? Thanks Juan Rivera Senior Telecomm. Technician...

Hi Everyone, Does anyone have any idea why on a Nice NRX with Active Avaya Integration 10.3.x has issues with some conference resources? When they CF resources are active in the pool they cause invalidDeviceState errors and no recording is done. These resources are (supposedly) configured the...

Hi Everyone, Does anyone have any idea why on a Nice NRX with Active Avaya Integration 10.3.x has issues with some conference resources? When they CF resources are active in the pool they cause invalidDeviceState errors and no recording is done. These resources are (supposedly) configured the...

Does anyone know if Nice has a solution such as the Nice Trading recorder or the Nice Recording Express that can handle Shoretel VoIP SIP recording with encryption enabled? Thanks for any help! Juan Rivera Senior Telecomm. Technician Micro Strategies, Inc www.microstrat.com

Hi guys, Does anyone know why an NRX would be able to recorder all the M3900 series phones except for the M3903? Its in the series which means they are technically using all the same protocols. The other models record fine but the M3903 sounds horrible and doesnt trigger properly. Any help...

Does anyone know by chance why the virtual extensions wont take a channel resource and enter the selected state? Currently the targets select but the virtuals (Conference Resource) do not. I am unable to record audio because of this. I am using SO at the moment. Any help would be appreciated...

Does anyone know if it is possible to change the channel sequence on an NRX and NTR? I need for certain channels to be in a specific sequence in order to match the Telco blocks. Just trying to keep things neat. Rearranging the boards on the server wont work due to the long and short board layout...

Well, on to the next problem. It seems that calls that are transferred from an agent (A1) to another agent(A2)stops being recorded when the 2nd agent has the call and A1 hangs up. Also calls made between two agents are not being recorded. The logger shows nothing wrong and the channel mapping...

Does anyone have any experience with recording Mitel voip? I have a customer that seems cannot capture the VOIP? Wireshark doesnt see it either. We see UDP traffic when the calls are going but the logger does not record. Security is disabled and there is no SRT at the site. Can this logger...

I have followed the Nice/Cybertech documentation with no luck in getting audio to record. I'm not even sure if the PRTvoip file is configured right.Has anyone had luck recording the iturrets?

Does anyone have any idea why these IP phones seem to trigger recording on NRX even though lines are not on a call? For example I have interactions that are made with no audio but only when certain things appear on the LCD? I have never seen this before and confused why recording would happen...

Does anyone know how to record ground start lines on an NRX/Cybertech voice recorder? Vox is a poor solution and am looking for anything that would work as a hook equivalent. Thanks

I have an NPX that wont record audio. I have been over the manuals and with Nice for the last two weeks but we cant get audio to the recorder. NPX 3.1 UP15 Avaya Active DMCC TSAPI Client 4.2.1 (As per the NPX Manual although the troubleshooting manual states to use same release as AES) AES...