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Hi I have everything working on IPOCC 10.1. Can do emails and chat fine. trouble is calls are only ringing once on the agents user/communicator app. I have change the ring time on the agent group and the topic but to no avail. has anyone else come across this and what was the work around? SKVL

Hi All Kindly requesting the excel based tool for building/designing BoQ for an IPO solution for R10? If this is not available is there a portal/ web app on the partner portal for designing R10 based BoQs? Thanks SKV

Rebooted primary server running IPO 9.1.5 and ipoffice service wont start after reboot. I rebooted secondary server and all services come up just fine. i try to restart it and still no luck.

Hi I have set short codes for outgoing call barring using short code feature. The feature works for setting it on but doesnt when you enter the code to turn it off. keeps saying call rejected on the 9621 and 1616 ip phones we have in the environment. Basically, we want to give users personal...

Hi Whats the best possible way to make calls from VMPro to an outside line that is then sent back to the extension that invoked the IVR? Say I set up a shortcode *77 which invokes an IVR that then dials an outside/offnet number. Is it possible to have this call ring on the extension that...

I have setup meet-me conferencing with PIN verification and greetings following the numerous examples here. This is working fine, except I would like to create a Host or Chairperson PIN, with a flow that allows the host to enter their meeting PIN and then activate the conference. before the...

Hi Any way to change the beep tone when entering auth code to an acutal message that says "please enter authorization code". Sonething similar to Cisco CUCM. Kindly let me know. SKVL

Hi Have a setup a single server with 500v2 for SIP/E1. Have noticed that cannot enforce authorization codes on user rights short codes under the server config? Is this a version 9.1 feature? i can enforce auth codes under the General short codes config section or indeed ARS but not under user...

Hi I am using IPO SoftConsole and Avaya communicator together. Works fine except when transferring to external lines and receiving multiple calls. I have added 3 more appearance lines to the user config in Manager but still not able to recevie more than one call at a time. I wonder if this is...

Hi Is there a way to adding PLDS trial licenses on IPO 9.1.5? When I add trial licenses, via PLDS, the existing server edition licenses just vanish. Very strange behaviour. Anyone out there experienced this, and how/what was the solution/work around? Thanks SSKVL

Hi Is there a way to allow users to set their own authorization codes on IPO 9.1.5? I have created a short code but it does not seem to be working. I just created a shortcode like *777 feature: set auth code; number users extension. I also tried to set number to . and existing authcode to no...

Hi All I am just installing an IPO server edition and for some strange reason I cant dial more than 10 digits. After dialing 10 digits that call automatically gets placed. The setup is 2x Servers and 1x IP Office 500v2 expansion system, which is terminating PRI lines (E1). I have tried...

Hi All, Forgive the noob question. My scenarios is as follows, have Avaya Aura for a legal department that communicates with other department via trunk/analog extension ports. This is owing to the fact that other departments are on a different PABX. Only the legal team on Avaya owing to...

Hi Anyone on here know of a copany within the EMEA region that can do Integrations between IPO contact center and SugaCRM? Would also be looking for the ability to configure the java based IVR to run queeries and get response back from a MySQl or Posgre base billing system for clients. Many...

Hi We received Avaya kit with 2x Dell R620 AES servers and 2x HP DL360G8 CM servers. We also got system platform cds with id: 700508413. According to the doc, we install system platform and then the solution template. However the system platform cd is not booting. When you open the cd from...

Hi I am trying to implement an outbound IVR for after hours for one of my clients. I have created a hun group with two extns and forwarded unconditionally on those users to mobile numbers. Whats happening is that when a call comes through it only rings at the first extn in the hunt group, that...

Have connected our Avaya PABX to a sim box (GSM to E1 gateway) using line signalling as CO, CPE gives out of service status.. The E1 has come up (idle status) however we are unable to make calls. The guys setting up the sim box can see the DDI of the extension coming in but the dialed digits are...

Have attached Cisco CME config based on CME version 7.0.0.1 below. The Cisco is running off a GNS3 lab on my laptop. Also put some screenshots that will show the line config (h323 line) on the avaya side. Calls are working perfectly. The Avaya is running on IPO version 5(26), so might differ...

Hi, Have inherited a G430/S8300D v4 Avaya with an EM200 module. I can access the server admin and can telnet and ssh .It looks like craft user is setup with ASG coz its giving a challenge and I need to enter a response. The previous guy never left any documentation and they have failed to...

Hi, I am looking for free online resource for basic avaya aura/comms manager training. Just want to understand the process to setup a new system for users, extensions, trunks, incoming calls etc. Just basic setup and admin stuff. Thanks in advance. Skaval