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3300 MxeIII Hotel is using Multi-device suite SIP phones for Guest rooms. Each room has 2 phones, Bedside and bathroom. The Bedside phone does not ring when calling the Room Pilot number. Active feature on the Bedside phone is "Make Busy". What would cause the make busy and how to I...

Site has EX controller Micollab and MBG in DMZ. Micollab mobile SIP softphones work calling out the PRI but Minet phones get No audio. Minet phones can dial internally to voicemail and extensions, and also other teleworker phones. I'm thinking it has something to do with the EX controller PRI...

Has anyone successfully installed MSL on to Dell R540 with PERC H750 Raid controller? We ordered new servers from Dell that shipped with new RAID controllers that are not on the Mitel compatibility list. Tired using RAID5, RAID1, RAID0. During the MSL install the server boots to the DVD and...

Is it possible to disable ICMP on the MBG server so that the server does not respond to pings from the internet?

Has anyone used Record a call on a ACD Supervisor that is doing Silent monitor of an Agent. This is for a 3300Mxe MIVB r9.1. I can start a record a call from the agent phone but can not start it from the Supervisors phone. Confirmed that Supervisor can record a call his own calls. only seems...

Created Name Tag HGs for Day and nite Auto attendants. HGs are Reroute always to voicemail. Using Nite service to reroute reception phone manually. Everything works as it should except when a caller users the dial by name or dials an extension in the system, the call does not follow the...

Has anyone configured analog sets on the EX controller MVB 9.0

Upgraded MXEIII controller to latest release 9.0. Noticed that AMB only has 2 available ports and when I plug in 10 ASUIIs CIM1 on the mainboard goes off line. Trouble shot all the hardware and all each component works as it should until I plug in the 10th ASU. Has anyone run into this? this...

Has any one experienced issues with inbound calls from Cellular networks to an 3300Mxe MCD 8.1 Controller with PRI? Users have reported Intermittent no audio on inbound calls from people on cell phones. An inbound call is made to a DID on the system, the Mitel user answers the call but no audio...

Property is implementing Voalte Nursecall system and want to connect via SIP trunking from the Voalte to NECsv9500. Do we need an SIP-MG? SIP-MG seems to be used for connecting to telco rather than another PBX. Any recommendations would be appreciated.

Got new Windows 10 Laptop. when trying to Copy user info from one phone to another, discovered that the Paste function does not appear when I right click the phone I want to copy info to. Has anyone experienced this before?

Has anyone experienced a problem with vtech MWI on a 3300ICP with ASUII and AX controllers using ONS24 port cards. Customer has a mix of teledex phones that they are switching out to Vtech. The teledex phones work fine but the vtech light is very dim. There is a strap in the phone to make it...

I have an installation with site A and Site B. Each site has its own Micollab and MBG server, they would like to setup 3 digit dialing between the 2 sites. I have read that I can not have more than one Micollab in a cluster. So is it possible to setup direct IP trunking with out joining the...

Has anyone had an issue doing conference using softphone. seems like the softphone can only transfer.

Customer has a need to dial 7 digit local calls as well as 10 digit calls. Need a way to insert a 1 when customer dials 10 digits. Customer is using Lync plugin and has the ability to dial from contacts in outlook. all numbers are 10 digit. In Hawaii we have a unique dialing plan the area...

3300 ICP release 9.0 with Cetis/Telematrix SIP guest 3300IP and 9600. Guest phones will lose registration and require reboot of phones in the guest room. TFTP server is also located on the InnLinne IP voicemail. Has anyone got these phones to be stable on Highr releases of MCD such as 7.0...

Is there a COS for ACD Paths to allow Maitai messages to the MiCC. I have 2 ques setup on my 3300. One que shows up correctly in the interactive que but the other does not. Both ques are also answered by the same agents.

Users are reporting that when a call follows the EHDU to the users cellphone and they do not answer, it goes to the cellphone voicemail but the receptionist/operator is getting conferenced into the call and can hear the cellphone voicemail. If the enduser answers the call while the cellphone is...

Will be installing customer with CCM7.0 and virtual MCD and virtual nupoint vm. How do I configure RAD greetings with out embedded vm? Can CCM play it's own RAD on the IVR ports? manual talks about importing custom recordings but not how to use them in the que group in place of RAD recordings...

Recently installed a Hospitality system mitel 3300 MXE MCD 5.1 with Nupoint voicemail. Does anyone know how to get the wake up calls to print out? Guests are trying to set their own wake ups but front desk never gets notified. Is there a report that can be run on the fly to show scheduled...