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Good day everyone! I have setup multiple vectors for our main number and everything is working good except when the person wants to dial the 4 digit extension the phone rings and rings and it never goes to cover. The person at that extension can see the phone ringing and can answer it, but if...

When someone calls my deskphone the caller id shows up perfect, but when my cellphone rings, it shows a generic number, not the actual cid. (EC500 activated and working). Example - I call from (919) 778-4025, my desk phone shows the CID as (919) 778-4025, but my cellphone (EC500) show (919)...

Wow, what a subject line! Anyway, I have setup a hunt group that has 4 members. They all login and everything works great when a call comes from the q. My problem is, when a person is logged in and on the phone, they get a call directly to their extension, it immediately goes to cover...

thread1496-1300378 We are trying to figure out how to import a .wav file to a mailbox. We have a couple recorded and saved as .wav and would like to import them to a particular mailbox. Is this possible,if so, how do I go about doing it? Thanks! Brian

Hello all, Is there a way to setup a Hunt Group that will ring to an particular individual first and then take the first available person if that person is busy/away/logged out? We have a G3V12 with a VDN setup to go to a vector. This vector collects a digit from the caller. If the caller...

Hello All! I have been through a lot of threads here in the last couple of days and tried just about all of them, but I am still unable to get my MOH to work. As a side note, I was able to get "MOH" to work when someone called in and was placed in a vector, but when I changed ports it stoped...

I was wondering if a 9620 will work with CM 2.1 I have setup an alias for 9620 to 4620, but when the phone comes up, I have no options. The only thing on the display is the ext., date/time, and the word Phone. I have also downloaded the 46xxsetting.txt and the phone gets these settings, but...

Is there a way to "download" call logs from a 4620SW IP phone? My goal is to download these logs to see missed, Ans, and outgo calls for certain stations.

How do you find a mailbox that is not listed in Modular Messaging? We are running MM v2.0 and have an extension on the PBX 3300. If you look in the Mailbox Manager there is no extension 3300. If I call 3300, I get a voicemail and can leave messages, but I cannot check them because I do not...

How do you find a mailbox that is not listed in Modular Messaging? We are running MM v2.0 and have an extension on the PBX 3300. If you look in the Mailbox Manager there is no extension 3300. If I call 3300, I get a voicemail and can leave messages, but I cannot check them because I do not...

We currently have 9 TN754 4 Wire Digital boards in our system and we want to switch a couple of them out with TN2224 2 Wire Digital boards (we currently have 4 of these card currently installed). \ My question is, do we have to do anything special to swap some of these out and can you "Hot...

Im looking for a copy of DeltaServer. Does anyone know where I can download it?

Hello Everyone! I have a phone number that if someone calls from the outside, it is "redirected" to another number (inside our company). If you dial just the extension, it will go directly to the correct phone. I have called our provider to make sure they are sending the correct digits, I...

Hello Everyone! We have a Definity G3 V12. I have 4 "agents" that login to a hunt group (hunt group 3). My problem is, when they are logged in it only rings one time. The call is still active on there line, but only rings once. Don't know if this will help but here is some additional...

I know Avaya has a free program that will pull 'raw' data so you can do your own reporting. Can anyone tell me the name of this program and/or where to get it. Or, if anyone know of another free piece of software that i can pull data from the pbx, that would work too!

I just started a new job and they have asked me to take some prerecorded announcements and put them in our vector. My problem is, when I open VAM, I cannot copy anything to or from the VAL board. I connect to the VAL just fine and can see all the announcements, but when I try to copy to or...