Search results for query: *

customer has a historiCAL mivcr ( FOR REPLAY OR PAST RECORDINGS ONLY) they recently asked us to set it to start purging old calls ( older than 5 years) when we set that to stage based on 5 years and then delete , it left behind a few recordings ther was nothing we could see that indicated why...

Indirect call recording was not tested with MiVB 10 software." Further lab testing shows that Indirect call recording does work in our MiVB 9.4 software. Recommendation for sites planning to upgrade that if they plan to continue using Indirect call recording to not pass MiVB 9.4.1.21 software...

Not sure if this is the correct forum but ill give it a go currently have a Windows Server 2019 Datacentre server doing daily windows backup to a NAS folder ( this is working) on same server i have a task scheduler task triggered by backup success that sends an email ( also working) then it...

phone system doing sql query to work out transfer destinations previously was using number 99999 we need to change this to be *99999 to send it to a mailbox having issues trying to work out how to do the update this works to change to 33333 update [NumberDB].[dbo].[BCheck] set Dest =33333...

just trying to get my head around xslt files used for Employee and other config imports If I never did anything I'd never done before , I'd never do anything.....

trying to install an application on virtual server 2019 DC CBS logs show SXS assembly missing DISM.exe /Online /Cleanup-image /Restorehealth completes sfc /scannow finds corrupt files and says it repaired them final part of cbs log shown below 2021-02-16 22:02:16, Error...

we have a school that has a number of mailbox only extensions - extension sent to nupoint with a call director config on it and message taken and sent to email is there a mthod where we can use the admin mailbox to rerecord the Cd menu greeting we are trying to avoid the setting up of all the...

Micollab 9.1 Has anyone done this ? we have our first customer that wants it mitel support havent been much help I think the issue might be in how the Oauth / api has been setup in the google developer console https://console.developers.google.com/ I was hoping I could use my gmail...

I just noticed this , always thought that this wasn't possible call to ACD path (internal or external) agent available in skill group (can be more than 1) ACD delay 4 seconds then RAD (RAD can be EVmail port or IVR RAD- haven't tested Nupoint rad but thats probably the same) call rings on agent...

Software version 9.1 Anyone have any knowledge of miVCR ( oaisys) call recording filters? i have a large trunk side recorder that has 2600 indials i want if possible to block all these number ranges and then allow specific extensions to be recorded at the moment i have call filters for blocked...

MIVB 8 , MICC 8.1.4 ( version not really applicable) I am trying to create a half decent post call survey I have menus With questions and emailed report when bad entry is entered I am using Call Coverage Post call Destination to hunt group . I can get ANI of caller , redirect number (agent...

Any one have any suggestions ? MiCC Server 9.1 with KB466669 MiVB 8.0 SP3 PR3 14.0.3.51 ISDN trunks Pabx sends calls to IVR hunt via Reroutes IVR workflow using redirect detection to route calls seems like calls with No calling line ID are not being answered by the IVR ports at all call with...

does anyone know if its posssible to stop a MCD from rrunning on a Virtual Mivb - I have web and ssh access to the MSL but not console access - its a primary controller and i want to test resiliency preferably without having to ask the hosting company to power it back up I was hoping there was...

FYI looks like most of the old MCD console command no longer function some of them seem to be ok iPVM ones are there but others are no longer functional If I never did anything I'd never done before , I'd never do anything.....

Does anyone have any suggestions on what to use to manage alarm email notifications We get 1500 notifications a month from various systems , some of which can be ignored , some require attention we are trying to find a Solution where we can diplay some alerts on a large TV screen (connected to...

has anyone had any DHCP issues with 69 series handsets for MiVB 8.0 SP3? customer wants to use linux as DHCP server (Ubuntu) I have been doing some testing and a 5320 phone responds to my option 43 straight away , the 6920 phone seems to ignore it ( have also tried with option 125 and tried...

MiCC 8.1.4.0 with IVR ports MiVb 8.0 ( latest) MiCR 9.1 - Trunk side recording customer has call centre with ACD agents , if they are making a sale they have to get caller to listen to the contract and agree to it( whilst being recorded). They have asked us if we can create a method that they...

Just saw this on Mitel Connect Blacklisting or blocking callers based on CallerID Objective Block or re-route calls from certain numbers on SIP Trunks. Create and manage a callerID blacklist. Environment MiVoice Business currently has no native support for creating callerID...

we have one of these servers (running esxi) . we want to purchse a SErer 2016 Datacentre license but i am confused as to what is required server has 2 processor sockets and 8 cores per socket does this mean that i can just get a MICROSOFT WINDOWS SERVER 2016 DATACENTER (16 Core) license ...

I have been trying to generate a report on our public folder sizes using pwershell It was suggested that i run this but i dont think this is available on our version of powershell Get-PublicFolderStatistics | fl Name,DatabaseName,TotalAssociatedItemSize [PS]...