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Hey guys, Got a random question for anyone who might know. I am looking to find some of the metal mounting posts that come on the daughter cards. My distributor does not seem to have any and i know its a pretty specific item. Just wanted to know if anyone has needed them and knows where to...

Hey guys figured i would ask the masters since i am stumped on this one. I currently have a customer with the latest 9.0 system with vmpro. The customers call flow currently rings directly to the hunt group and they use a night button to put it in night service and go to the night AA. The...

Hey guys, I have a interesting problem and i am still a bit of a newbie so let me know if you guys need more info. I have an ip office 500 v2 R 8.1(67) with a PRI. There are 10 users on the system and one user has Softphone loaded on his windows computer. The system is running Preferred...

I have an ip500 v2 R8 with voice mail pro. Voicemail pro has the web mail installed and the server has IIS installed. I can listen to messages perfectly fine through any of the users One X portal on their computers. When they try to listen to the same messages through One X mobile on their...

Guys i need some help, im stumped on this one. I have a partner ACS R6 that we just installed eCas on. The users have to dial a three digit code after dialing the phone number to get outside dial tone from the provider. SMDR settings are set to all calls, 24 digit format. The ecas software...

I have an IP office with VMPro 7.0.5 with contact store. the customer reported that he cant export recorded calls off of the web interface. i watched him try to do it and the pop up window for exporting came up but it never did anything or gave him the progress bar when he tried to complete...

i have a customer who on all of their phones have tried using the mute button while on speaker which works, but when they are using the handset the mute button does not work. what would be the cause of this?

ihave a small 4 phone ip office it has only one combo card ,i just installed and the customer has been complaining of a humming noise on the lines, they only have 3 Pots lines. i have done everything i can think of i changed the humm filters, took a new processor with new combo card and even...

Just got my first partner edition and am starting to set it up, ive configured everything to my liking however i cant figure out how to listen to/record my morning auto attendant greeting , i know that in setup there are codes to access it but when i dial them they dont do anything and when i...

i have a partner system release 3.0, the line appearance button for line 1 on ext 10 shows solid green like a phone call is on it however customer says when they press it to see the call it is only dead air, happened after i was on a call with them she then pressed intercom without putting me on...

I have a client who has a problem with the night service button on extension 10. the night service is only redirecting calls to answering machines and the auto attendant, they say when they leave they hit the button and it turns on like usual , the following morning they said that the night...

I have a partner release 7.0 with partrner messaging R7. the system was set up to ring through the reception for 3 rings then get picked up by the Auto attendant , while no other phones on the system ring. a power outage caused programming to be lost, reprogrammed the basics for all 6 phones...