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I have CUCM 8.6 and am currently blocking (using a translation pattern with a block all PT) the entire NPA 34[05] (Virgin Islands) which is known for toll fraud exploitation. We now have one number that I need to allow my users to dial in the VI. Can you provide me the steps on how can I...

I am decommissioning an 81c and want to delete all the auth codes (5000 of them). I do not know what the SECR password was when the auth codes were created years ago. I have the level 2 password and the SPWD. How/were can I reset the SECR password to delete all the auth codes?

I have CUCM 8.6. I am trying to prefix the missed calls with 86 when it is a local call and 88 when it is a long distance call. I have tried to set this up on the device pool under the "Incoming Calling Party Settings" by changing the prefix values and nothing seems to be happening. ( I...

I have CUCM 8.6. I have a DID built as a route pattern that has the Called Party Transform Mask set to an extension that is shared by 33 telephones. Only one of these phones this number is on is used as the primary key and the other 32 phones have it as a secondary key. In the evening the...

I would like to set up our front desk AA for an after hours recording after 5pm M-F and weekends to let outside callers know what our hours of operation is. I found Schedules under System Settings, but don't understand how to use it. I already have a CTI RP built and pointed at the AA which...

Is there a way in Unity when dialing the call handler to through dial to a local number? If so what are the steps? For instance dial DID (123) 456-7800 then choose menu option 2 and then dial a 7-digit local number and be connected with no other intervension.

I am using CUCM 8.6 and I have just installed a new model 187 ATA. The ATA has successfully registered and it has been assigned a DN. I can call the phone attached to it and it can call me. The problem is that there is no dial tone on the phone attached to line 1. When you go off hook...

I found this in the VG, but cannot figure out to transfer a call. stcapp feature access-code malicious call ID (MCID) *** prefix ** call forward all **1 call forward cancel **2 pickup local group **3 pickup different group **4 meetme-conference **5 pickup direct...

Is there a way to search for phones that are currently set to call forward all in CUCM 8.6? I am looking for phones that are call forwarded to a specific number. Is there a way to do this search in CUCM or RTMT?

I have CUCM 8.6 and want to view any/all phones that are currently in SRST mode. What are the steps to see this?

I have a Unity voice mail system. We have a user that has left the department that has a main 800 number tied to their old extension. Is there a way to have this voice mail box notification to show up on another phone where someone currently sits? Is there a way to forward this voice mail to...

Is there a way to block a persitant ERR infomational message on an 81c?

I am trying to BAT files into CUCM and 3/4's of the Directory Number Information for the Description, Alerting Name and ASCII Alerting Name all say the same thing. All of the device information has the correct name/information for every phone, but when you look at the Directory Numbers under...

I have a mixed system with a Nortel 81c (4-digit numbers and all the DID's) and a Cisco Call Manager (5-digit numbers and no DID's). I have an existing 500 block of DID's that belongs to the Nortel. I am in the process of converting all 800 (a mix of DID's and extensions) of my existing...

I have CUCM 8.5 and have a pickup group built for 8 phones. The users report that they are not able to pick up a ringing phone. They state that when they push the PickUp button they get a message that states "Key is not Active" when trying to pick up an incoming call. They also mentioned that...

Is there a way to search CUCM 8.5 to see if there are any 7915 sidecars currently in use? If there is what are the procedures step by step.

I have a CUCM 8.5. I have a department that has 40 phones already built. For reasons I wont' get into they needs all their extensions changed from 162xx to 165xx. Is there a way to do this without deleting all the existing phones and rebuilding a BAT file from scratch? I am thinking this...

I have removed one of my Option 11 sites and now need to out all the VM boxes (about 175) in Call Pilot. Can I pull up a range of numbers for instance all numbers that begin with 54 or do I have to out all of the VM's one at a time? If I can pull up a range how do you do it? I can't figure it...

I am replacing an Option 11 with a Cisco Call Manager. The Cisco is up and running and I want to out/erase all the cards in the Option 11 to turn it in. What is the process to out all the line cards without doing one TN at a time? I disabled the card adn tried using the OUT CARDMLT command...

I am having issues with a 14 second delay before receiving the handshake screamer for one particular DN/fax number (DID) that is associated to my fax server (new install). I have a 500 block of DID's that this number is part of, but this particular number is also pointed to our Cisco Gateway...