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Situation: I built a new skillset for a new campaign we are launching. I need to mirror the agents assigned along with their priority settings from another skillset to this new skillset. Normally filtering would help with the assignments but this skillset needs to contain agents from...

I am looking to expand my licensing and in hopes to safe some money. Curious if anyone recently retired their CS1000 running 7.5? Please contact me. Thanks, Shawn

I was wondering if anyone has changed the filename for .wav files received when enabling Message Forwarding via Nortel CallPilot 5.0? Our systems default is voice_000.wav. It seems as though the system had the intention to utilize the _000 for numbering these messages, however, every email...

When our Outlook users enable their Out-of-Office via Outlook and an external caller leaves a VM. The message fowarding sends the VM to the user then Outlook attempts to send its autoreply...results are the VM user receives a postmaster undeliverable as the address is not a valid address...

thread798-1583092 - Discusses the Scheduler...I found the executable (SCHQUE.exe) but I don't know the parameters that I need in order to launch this via command line. Anyone have any ideas or possibly done this? Thanks,

I read a few other threads discussing this same topic, however, I need a way to take multiple - 3902s and brodcast (aka. intercom) 1 one-way minimum or 2-way (preferred). Key x DIG xxxx yyy R or V works great for individual members but how can I "page" through multiple sets? Im open to...