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Hello. We have a Merlin Legend system with two power supplies. The "center" one has a fan that started to whirr and grind this morning, the classic bearing failure noise. My research indicates that swapping out the module is the way to go. I am wondering if there is a way to tell what power...

Hello. We have an old Merlin Legend system and I'm trying to get it properly documented for our newtork. I have an old PRN file, a text file that an admin retrieved from the system somehow...I think he used a laptop connected to the system. I would like to retrieve an updated copy of this file...

Hello, we have an old Merlin Legend system. One of our users wants another handset on a table in his office with the same extension as his desk phone. Is this possible with our system? Our handsets are MLX10-DP and our modules are 408 GS/LS MLX. The documentation is not clear, although we have...

Hello. We have a Merlin Legend system with MLX10-DP handsets. For most users, when they pickup their handset, they get an inside line (a button labeled "SA-RING" on the handset). These users have to dial 9 to get an outside line One user has a direct dial number. When he picks up his handset...

One of our senior partners wants to replace a colleague's Merlin MLX-10DP with an old rotary dial phone they are getting off ebay for April Fool's. Ah, the things I get asked to do. I'm not sure if this is possible with our system. This person wants to be able to forward calls etc. from the...

Hi. We are using a Merlin Legend phone system. I have always understood our system to limit conference calls to three inside and two outside lines. Does anyone know of a workaround for the 2 outside line limits? Does anyone know if you can "daisy chain" or conference in a conference call? For...

Hello. I'm new to this forum. We have a Merlin Legend system. One of our receptionists managed to break something. We use the night service for our nighttime outgoing message (which includes dial by name instructions etc.) The issue I'm having is that the general mailbox personal greeting...