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  • Users: bobertb
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  1. bobertb

    Nortel M3900 Series Meridian CTI Adapter

    Does anybody know where we can purchase 6- NTMN70AA Nortel M3900 Series Meridian CTI Adapter All of our vendors are telling us they cannot find any. When we google it and find sites that list them when we call them the part is never in stock. Thanks for you help.
  2. bobertb

    How to Forward Calls to an Auto Attendant/CCR

    I need to forward calls to a particular set to an Auto Attendant/CCR. Required: Allow Forwarding of a DID (Trg Line) ringing on the set to AA/CCR Optional: Allow Intercom calls to also Forward the the same AA/CCR I've already considered having the DID answered by AA based on number of...
  3. bobertb

    Change outbound Caller ID for 911 calls on BCM 400

    On a BCM 400... For sets that send their DID as CLID, is there anyway to send out a different number (i.e the Main #) when the set makes a 911 call?
  4. bobertb

    DA Cook Announcer Quick Ref

    Here is a Quick Reference card for the NT5M Announcer. See attached Does anyone know how to get it in the "SEL" mode without a power cycle. Meaning...can you listen to announcements without a power cycle...
  5. bobertb

    Using a DATA TN (16-31) as a MARP TN

    I'm looking to build a 2616 DATA TN (16-31) to use it as the MARP set for a number of DN's. I swear I have done this in the past but I've forgotten the hows & whys.. Pbx Rls 5.0 I try to... NEW > 2616 > TN 4-0-1-16 and get: SCH 3938 "TN types for voice and data ports of a Digital set do not...
  6. bobertb

    VMpro Upgrade r8.1 to R9.1.10 Windows Server

    I haven't been lucky enough to upgrade a Windows installation of VMPro so I have some lame questions. A couple of questions.. I'm going from 8.1 to 9.1 1). Do I just launch the 9.1 Installer on the Windows machine and it just automagically upgrades? 2.0 If that has issues and is missing data...
  7. bobertb

    Upgrading R8.1 to R10 Can't preload the Licenses

    I have upgraded a few R9.0 to R10.x with out issue. This morning I went to do a R8.1(65) to R10. I had an irritating surprise. The first thing I wanted to do was to upload the new R10 PLDS xml license file to the Ipo prior to runnong the upgrade. I did not get the LICENSE>REMOTE SERVER tab in...
  8. bobertb

    Downgrading R10 to R9.1

    I've never have had the need to downgrade a version of an Ipo. I would like to prepare for the inevitable... For a test, I would like to upgrade my latest R9.1 lab system to the latest R10. Do I: Upgrade 9.1 to 10.X via Manager Reload the 9.1 Manager on my PC (or change Manager Directory to...
  9. bobertb

    Descriptions of Voice Quality Issues. Hiss, Static, Echo, Crosstalk etc.

    When a user tells you their calls sound like "X"..... Here are some examples of "X" -[spin2] http://www.cisco.com/c/en/us/support/docs/voice/voice-quality/30141-symptoms.html
  10. bobertb

    Voicemail UNOBTAINABLE due to VmPro voicemail password mismatch with IpO Security (EXAMPLE)

    Scenario: Break VmPro by changing the Voicemail password in the client to mismatch the Voicemail password in IpO Security settings Dial Voicemail i.e.*17 Get "Unobtainable" on the display Monitor shows the failure See attached for...
  11. bobertb

    Config files not appearing in Manager folder on Windows 10

    I found references to this issue in some older posts but I need to bring it up again. OS: Win10 upgraded from WIN 8.1 Manager 9.1 or 10.0 ISSUE: When opening Manager, your CAN view and open all sites .cfg & .bak files. However, you CAN'T find these files in the MANAGER folder using Explorer or...
  12. bobertb

    Paging-Bogen Need Zone Paging plus Emergency All Call over sets and External Speakers

    If you're using Bogen, here is a solution to allow: Access to External only Zone paging Emergency page to All Zones including Phone sets See Attachedhttp://files.engineering.com/getfile.aspx?folder=00d734b4-2e5e-44c9-9d90-5741b0b53dbd&file=Bogen_Zone_&_All_Call_solution.pptx
  13. bobertb

    9608 set. What's Inside It

    I took a 9608 apart just to see what's inside. http://files.engineering.com/getfile.aspx?folder=e86950c0-4920-41fb-b098-16e8ab90f15e&file=IMG_7342_cr.png http://files.engineering.com/getfile.aspx?folder=f3db86db-ea88-4f73-ab0b-990037490027&file=phone_2.jpg...
  14. bobertb

    Trunk Auto Impedance matching causing issues with Door controller

    We know that as soon as you plug a analog trunk into an IPO PORT the trunk port tries determine the line characteristics by sending out all kinds of tones etc on the line before it actually goes idle. Here's my problem. I'm migrating a Viking C2000 Advanced Door Entry Controller from a Partner...
  15. bobertb

    Analog & Digital ports DEAD on multiple Server Edition Expansion systems

    Given: IPO Server Edition Multiple SE Expansion System Problem: On Multiple Expansion system, the all the Analog ports, on Combo Cards & Phone 8 cards are completely dead (no DC voltage either) Also all digital ports are dead Also with no DC voltage present. The no voltage thing may be a red...
  16. bobertb

    Server Edition Expansion Systems show offline- but they ARE online

    Server Edition 9.1 Sites: Main Server Edition192.168.50.10 Expansion System192.168.50.5 Secondary Server 192.168.54.10 Remote Expansions 192.168.51.5 192.168.52.5 192.168.53.5 192.168.54.5 192.168.55.5 Problem: All sites are fully functional I can run SSA & Monitor against all sites...
  17. bobertb

    Ip Office 500v2 r9.1 Not Answering Trunk based Gate/Door phone

    We're switching out a Partner with an IPO There is a Gate Phone connected to a Trunk port on the Partner. Gate Phone: Select Gate 2" (SG2C) Gate Controller by SELECT ENTRY SYSTEMS I found the install Doc for this equipment, but it sheds no light on this issue Function on Partner Press Gate...
  18. bobertb

    Call Pilot: Transfered Call to an SDN Application containing a "Call Transfer" block fails

    I have a Simple Call Pilot App that broke after New 911 equipment was installed. Application: TOD Controller that transfers call to another on-switch DN if within hours SDN is a Phantom (Also tried ACD) Issue 911 position operator transfers a call to the Call Pilot SDN. 911 system has ANALOG...
  19. bobertb

    Clearing 1616 that's stuck at BAD ROUTER

    How can you CLEAR a 1616 that is stuck on BAD ROUTER? I've only found references to using the MUTE CRAFT # or similar action on phones that are already registered and working
  20. bobertb

    Station to Station calling on IpO to Legend

    I just saw my "Subject Line" Station to Station contains an inadvertent tribute to the late David Bowie I replaced a Legend system that had 4 digit dialing to another Legend system in the same building. Sales/Engineering missed this little tidbit and I found it on day of install. I thought I...

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