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  • Users: CSaint
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  1. CSaint

    Incoming Calls Report

    We recently upgraded our Shoretel Server to ver 8.1, and our ECC server to 501.3.5107. I need a report that will tell me where every incoming call goes, even if it does not route to the Contact Center. In essence, which option a caller chooses after connecting to the Main Auto Attendant menu...

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