Search results for query: *

I have a couple of questions around Enterprise Manager and how it backs up MCD nodes : 1) How long would the backups remain on the Enterprise Manager server and does it delete older backup files to maintain hard disk space ? 2) Where should the MCD databases be stored ? FTP folder ? 3) How can...

I have a problem whereby my CCMStatistical data transaction logfile is increasing everyday, by very large amounts, probably about 15-20gig/day. I can shrink the file and get the space back, but need to find out what is causing this. CCM version 6SP2. Anybody seen this problem before ?

Is there any way of finding out call stats on an operator 5550 console like call answering times/abandoned callers/transfers to certain destinations. I dont think the call history can do this and dont have the luxury of having call accounting. Thanks

Im not 100% certain on this so I have the following question. If I have an agent that I no longer need and want to delete that agent from my 3300, but want to retain the historical ACD call stats for that agent, would I only need to take away that users CCM license ?

I have a load of Traditional ACD agents which I will need to make resilient. Is this is a case of deleting the agent and recreating as an ACD hotdesk user and making resilient to its secondary controller. Will I still retain all the historical call stats of the traditional ACD agent ?

Still new to Cisco and having some trouble trying to get inline power working on a 3550. The running config is as follows : Voice_Edge_Switch#show run Building configuration... Current configuration: ! version 12.0 no service pad service timestamps debug uptime service timestamps log uptime no...

I have a problem whereby the Lync enviroment has multiple front end servers so when the LBG server communicates with the front end pool, the messages dont go back to the correct front end server because LBG is incapable of caching DNS entries. Apparently, the way around this is to use a hardware...

Anybody know the procedure to backup a SX2000 using MICW. I have all the mnms options on the SX2000 but not sure how to use the config tool to backup the SX2000.

I have been doing a new installation and following the guidelines exactly as stated in the manual. I am able to create the public folder structures when a new employee/queue is created and an agent with the plugin can get to the yoursite database but cannot login into the queue, but the...

I am trying to integrate a nupoint with MAPI integration but cannot seem to assign an advanced UM license to a mailbox. I have enough licenses and forced the update and have FCOS 295(UM Pro) enabled, but no license against my mailbox. Anyone have this issue before ?

Currently doing an installation of LBG(3.2.0.9). LBG is retrieving user info from AD with the correct formats etc. Having a problem with the LBG logging into the 3300, as I cannot see it logging in by looking at the login/logout audits. Mitai/Networking is enabled in license and option...

Does anyone know if remote exchange is supported on Windows Server 2003 ?

Having a problem with yoursite explorer writing to the Mitel 3300 database. I have setup a new user auth account with application ticked. When i save within YSE, this has no effect on the 3300, eg like when moving an agent from one group to another. Any ideas on what could be preventing the YSE...

Is there any way of deploying MMC without having exchange on the same server ? I.E separate server for 6100suite and separate exchange server. Thanks

I know, I know....this is an old product and has been discontinued for years, I have one out there. My customer wants to migrate this to a 1U server from the original unit supplied by mitel which is a tower case. Anybody ever done this before ? Any issues ? Thanks

Anybody ever use UCA desktop sharing and know how to enabke this ? Thanks

Anybody know how many ring tones can be supported on 5330 handsets ? Also can you upload ring tones ?

I have a MXe controller on version 4.0sp3 and no IP users/voicemail/ACD. It is being used only as a trunking gateway. I also have the expansion kit installed. How many digital links can I use on this system without using additional DSP's ? Does the T1/E1 have its own DSP resources as well ...

I have a problem where a new ACD queue was created with new ACD handsets and ACD Agent ID's. Problem is that when the ACD handset numbers were assigned, one of them was "accidentally" taken from an existing user who has nothing to do with ACD. So we renumbered one of the ACD handsets, and gave...

Is there any way to check if operators(5550's) are absent or present remotely ? Eg console1 needs to check if console's 3,4,5 are absent or present.