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I have a DS1 circuit that is down and I am trying to trouble shoot. It is a TN464F board configured as ISDN-PRI. The D channel in the Signal Group is in service. My question is this, when I connect a loopback plug to the integrated CSU for that circuit should the circuit show In Service when I...

I have a skill configured for 45 second Timed ACW interval. Every agent logged in to the skill goes to ACW after a call as expected except for one agent. This agent goes immediately back to Available after a call. I can't find any setting other than at the hunt/skill level that effects it. Any...

When I configure a voicemail to dial a custom attendant (in user preferences) the caller dials zero and it says extension xxxx is not available and puts the call into the original voicemail to leave a msg. Is there something that needs to be enabled for the feature to work? Aura messaging and...

Can a whisper tone announcement be played on an outbound call? I'm in a call center environment and some calls get escalated to a third party if we can't help. Is there a way to trf the call to a vdn-vector routed to an outside number and have the answering party hear a whisper tone?

I am trying to use the Vu Stats button to allow agents to see what AUX state they are currently in. I have verified that Reason Codes is set to Y in Customer options, and AUX reason codes 1-9 have names. Below is the setup for Vu Stats display format I am using. When I press the Vu Stats button...

Does anyone know how to delete fields via Import? For example; I have a list of VDNs that all have the same Return Destination. I want to delete the Return Destination for all of them. Is that possible? Because if I leave the Return Destination field blank it gets ignored on the import. Is there...

I have an option 81 and have users that use their call forward key to forward to their cell phone. The forwarding works fine except the calling party doesn't hear a ringback tone once the call follows the forwarding. This is a recent issue, wasn't a problem before. Is there anything in the PBX...

Is there a feature key on the 2616 to look at missed calls like on the 3904?

I have a user that is now working from home and I need to forward her DID number to her home number. I have deleted her extension(4559) from the TN and have tried creating both a new ACDN and a phantom number with 4559. When I call the DID number it immediately goes to call pilot and tells me...

The pilot number to my callpilot voicemail is 4410. When I go to ld 20 and prt, dnb 4410 it tells me 4410 is a cdn. Go to ld 23 and prt cdn 4410 and the dfdn is 7771. Back to ld 20 and prt, dnb 7771 and it just says type acdn. How do I check active agents (TNs) for this voicemail group? In other...

I have changed a group of phones to TLD so they are required to use auth codes for long distance. The problem is that any 1 plus number is considered long distance, including 1800. Is there a way to make an exception for 1800 so the pbx knows they are local? The 1800s are built as SPN numbers.

Can an ACOD number for a paging trunk be dialed from a DISA line? When I dial in to the DISA number, I can dial the ACOD number for all the acutal outside line groups but get a reorder tone when I dial the paging trunk ACOD. I am thinking it may not be possible.

I am trying to setup a disa DN. I have entered all data in LD 24. When I call the DN I get a fast busy. Is there something I missed? Here is what LD 24 looks like. REQ PRT TYPE DIS CUST 0 DN XXXX CUST 0 DN xxxx SCOD AUTR NO TGAR 1 NCOS 6 COS UNR RANR NONE DGTS NONE There is no security yet...

I have a call pilot application that answers a call, then plays an announcement, then transfers to a pilot number for a hunt group. There are 3 members in the hunt group. When all 3 members are busy, the next transfered call should be put in que (MQUE=ACTM) but after 3 rings an announcement is...

We have suffered a lightning hit recently. After replacing several cards in the phone switch, I now find a can't access either maitenance port on the spectralink system (link 3000). Can anyone tell me the settings for the modem access port on the back of the MCU? Can I use hyperterminal or...

I have a user that has a 2008 phone. When another user icm calls her it voice announces like it should, but when she picks up the receiver to connect to the caller it drops the call. Is there a cls option I'm missing? I've compared phones that are working the way I want with the one that doesn't...

After a lightning storm last week, I find all phones in cabinet 4-0 have trouble with DTMF tones that stay on too long like the keypad is still pressed. It only happens after the call is established. Like when voice mail is called, when trying to key in the password or keying in a PIN on an...

Does anyone know how to call forward a spectralink 6020 phone? I have tried all variations of Start+Fcn5 but can't get it to work. All cls options in the phone switch are turned on that will affect forwarding.

On Callpilot, Nortel opt 81, when a user calls in and hears the main greeting in an application is there a code to dial to login to their mailbox to check messages?

I have just installed a 2008 display phone. The time and date show correctly, as does the call timer. But there is no caller info showing, even for in house calls. Does this phone require another set type in programming other than 2008? Or maybe a cls change?