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  1. TwoWitnesses

    NuPoint-new user account windows security error

    Hi I can login fine with the default admin account but don't want our helpdesk to use this account. So created a new account "itsupport" with superuser permissions. but when I login a receive a windows security window asking for login details again Thanks
  2. TwoWitnesses

    Advice-MiCollab Teleworker

    Hi What is the best way to setup a user who wants a softphone on their PC and a softphone on their iPhone. no deskphone required. its just in the MiCollab setting their are only two options: deskphone or softphone. I have created two UC Endpoints but only one is registered on the PC Client...
  3. TwoWitnesses

    MiCollab SIP Teleworker

    Hi I have MiCollab 7 in server/gateway and MVD version 7. systems are not in SPP or flow through. I SIP softphone works fine on PC. added my DN to the MBG devices as a SIP with mac a1:21:00:00:81:88 as 8188 is my softphone extension. I have minet phones working. when I try and add teleworker...
  4. TwoWitnesses

    Skype for Business Call to Mitel shows PRIVATE

    Hi I have setup a SIP trunk between a vMiVB and a Skype4B calls are ok both ways. when i dial either the E.164 number or the 4 digit extension from Mitel to Skype i see the name displayed but not from Skype to Mitel. If i look at a SIP trace I see the name come across in the "from field" in the...
  5. TwoWitnesses

    Clustering MBGs

    Hi Could someone help/advise please. i have two vMiVB both running release 7 both with MBG SIP proxy one for each site, all good a working. when i cluster the MBGs which every MBG is slave that SIP link goes OOS. when i look at the SIP config on the MBG the routing rules change so that the...
  6. TwoWitnesses

    Enterprise Manager release 9

    Hi Just installed the above and added to network of MCDs. MCds are running release 7. SDS is okay and Ent Man has sysnced all the users. under properties of each node in Ent Man i have added the login details, so i should be able to login directly to each MCD from Ent Man but i receive "click to...
  7. TwoWitnesses

    IVR Ports not answering

    Hi I have resilient MiVB running 7 and vMicc running 7.1. I have a remote IVR server plus a redundant IVR. so three virtual servers on hyper-v all the same domain. 46 active and 10 redundant IVR ports. when I setup a messaging port tick remote port and select correct server port is in service...
  8. TwoWitnesses

    UCA/MiCollab desktop phone

    Hi does the UCA desktop client have to be a SIP device. on the MiCollab server i have the device as a UC endpoint and the enable sip tick box ticked on the client itself and it works, but i can't get it to work as an App server port and when leaving the tick box for enable SIP device untucked...
  9. TwoWitnesses

    ESM Display

    Hi when connecting to old versions of 3300 ie rel 9 with internet explorer 11 I have set compatibly mode for the address so the dialog box doesn't appear but the page does not display properly. the drop down menu doesn't work and I have nothing in the big window on the right. does anyone know...
  10. TwoWitnesses

    5550 IP console

    Hi Customer is providing DHCP for all phones. Phones work ok but console keeps disconnecting. MAC= 08:00:0f:23:fd:ad this MAC on the MCD is 172.17.2.48 yet on the customers side it is 172.17.2.207, I guess one is the keypad and one the PC which is plugged into the keypad. Is this right? Thanks
  11. TwoWitnesses

    Display name on multiline keys

    Hi Have an MCD running 6.0 we have a DDI programmed on 5 phones each on a multiline key. The tel dir label is Kew Bridge but when a caller calls in the display shows the CLI of the caller, we want the display to show Kew Bridge Thanks
  12. TwoWitnesses

    Can't forward to ring group on no answer

    Hi Standalone MCD6. user can't forward to RG on NA, busy works. This is set in call rerouting not on the phone. no active features on phone. works if you change it to voicemail. Cheers
  13. TwoWitnesses

    UCC and IDS

    Hi Forgive me if this isn't a Mitel subject but has anyone synced with a AD LDS. I have created a AD LDS instance but can't figure out how to login from the UCC. Have tried using the ADedit but just can't figure it out. Thanks
  14. TwoWitnesses

    UCA desktop softphone

    Hi I have a vUCC with one user who I have allocated a premier license, which has everything. I have configured two phones, one is a 5320 the other an APP server port and given them 2002 and 2003 with a COS with HCI and all the rest set. I can see on the UCA that my account has two phones a...
  15. TwoWitnesses

    Live Content Suite

    Hi Any one installed the above. Do I have to use LCS with AD or can I use sql. the customer don't have an AD. Thanks
  16. TwoWitnesses

    SIP no i/c or o/g

    Hi I have registered okay my SIP trunks to voipfone uk but can't make any or receive any calls. I have played around with the absorb digits thinking I need to absorb 7 so I receive 4. I have a wireshark trace but don't know how to attach it, any help pls.
  17. TwoWitnesses

    Contact Centre Client won't run after changing IP address of server.

    Hi Changed IP address of CCM server using the little tool provided all works except the CCC won't run. if you click the ccc it says "cannnot activate viewer login page" the users IT dept has deleted the ccc from the PC now we can't install a fresh copy. If you try a download a ne w client...
  18. TwoWitnesses

    vUCC

    Hi I have a vUCC small business bundle license. When setting the VM do I need a vMAS as well or is that included in the vUCC. Thanks
  19. TwoWitnesses

    6100 running SQL change scripts

    Hi trying to install CIS 6.0.0.0 the install wont get past running sql change scripts. i have the microsoft sql 2008 and the server is windows 2008. i have left everything as default when installing. tried changing authorisation from windows but nothing works. read the installation manual and...
  20. TwoWitnesses

    MBG-Router

    Hello First MBG install. Customer just has a dsl connected to netgear. want to install the MBG in server-gatemode. Running through the MSL Wizard for the WAN I get the option for PPP0E so I have entered the username and password for the ISP but it the teleworker phone wont work. DO I need to...

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