Search results for query: *

I have the IP Office 6.0 with embedded voicemail. I am having an issue with mobile twinning. I have the Mobile dial delay set to 2 seconds and answer guard set to 0 with the default no answer time set to 15. The users are complaining that by the time the call gets to their cell phone it only...

Is it possible to select certain hunt groups and exclude them from call logs? I know you can do this for missing incoming hunt group calls, but can you do it for outgoing hunt group calls? Alternatively, can you exclude any calls that were dial paging from a call log? the reason I ask is that we...

I'm having problems getting my remote 9611G handset to work. On the IP Office monitor I repeatedly get the following: 1056493mS H323Evt: Recv GRQ from 442d6fbc 1056494mS H323Evt: e_H225_AliasAddress_dialedDigits alias 1056494mS H323Evt: found number <252> If I look at the traffic monitor...

I'm using the IP500 and found this message in the Sysmonitor. I've run "Upload Voicemail files" ffrom the embedded file management tool. However, I get the following errors: I'm using the Version 10.0 (16) Manager and running release 8.0 (16) on my IP500. File not found C:\Program Files...

When attempting to upgrade the firmware on my Quantum LTO-3 HH drive inside of my superloader 3 using the web GUI, the update fails and I receive the following message: "Bad Code Update Image Data: Communication Error (Code: 0x71)". However, the drive version shows 2181 which is the new version...

I have several of my embedded voicemail auto attendant options transfering the caller to an outside line. to do this, I've created a short code to call the number I want to transfer them to and then pointed the auto attendant option to transfer to that short code. this works fine. However, our...

I'm trying to get my fax machine connected to an analogue extension to send the correct DID. On all other digital extensions, the user short code listed below works just fine. But with the analogue extension, the call doesn't even go through with this short code entered. Code: 9N Feature: Dial...

I've been reading about the new Remote H323 Extensions capability provided by R8.0 allowing remote connection of a 9600 Series phone without the need for a VPN. Section 9.31.2 (Remote H323 Extensions) of the Avaya IP Office Manager 10.0 documentation talks about using on of the lan interfaces...

I'm having a problem with syncronizing the phones with out LDAP server. The phone numbers do no include the 9 needed by the IP Office to dial out. I could add the 9 to each entry, but this will cause issues with other users who sync their mobile phones via Exchange Activsync. These users...

I'm trying to accomplish the following: I have two hunt groups: Primary Inbound Hunt Group 200 Overflow Inbound Hunt Group 300 Our primary receptionist 229 is part of group 200 and another 4 users (backup receptionists) are part of the overflow. Extn238 (a phone in a public area) is part of...

According to the R6 release notes, the follwing is a new feature: Call Park Button Enhancement: The operation of the Call Park button has been enhanced to display details of parked calls. This allows the user to select whether to un-park a call or to cancel the action. This is listed under a...

On the IP Office system when you call a user who is on another call, the call recipient sees the caller trying to get through and here's a short ring when the call is initiated. However, the caller has no way of knowing the recipient is on the phone. Is there any way to setup a call waiting beep...

I have two issues with the embedded auto attendant I'm trying to resolve. 1. The user wants the incoming call to first ring at the main (collective call waiting) hunt group. If this group does not answer after 15 seconds, the call should overflow to the overflow (collective) hunt group. If no...

I'm using the embedded voicemail system on my IP500 and when you set the order to be "first then last" instead of "last then first", the voice prompt tells the user to enter the name "first then last". However, if the user presses *H for help as directed, the voice prompt contradicts iteslf and...

I recently purchased the IP500 with 5410 and 5420 phones. I was told that there is a way to setup the phone so that if one extension calls another and the call recipiet is on another call already, the display of the caller will let them know that the party they are trying to call is already on a...