Hi all,
we use an old version from aspect callcenter (8.4) and I am looking for a solution to set the agents into a "wrap up" state after tranferring the calls to another cct by using #9xxx. It works only after tranfering the calls to outside destinations. But if the agents transfer the calls...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.