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  1. EricTheAvayaGuy

    All connections to this control unit are in use

    thread940-1478438 Hello, I have an IP Office 5.0, getting this error logging into SS, no one else is logged in at this time. We had to restart our switch last night so the two PCs which were logged in acquired new IP addresses. Is there a way to clear the connections without rebooting the IP...
  2. EricTheAvayaGuy

    Revisit - Linksys/Cisco RV016 with VPN Remote

    Hello, I've seen some older posts on this topic and was wondering if anyone figured this out or if I should just shop for a new router. I have an RV016 with latest firmware and 3 WAN connections load balancing. I have a 5610SW IP phone with VPN firmware and a VPN license. I have an IP Office...
  3. EricTheAvayaGuy

    IP Office 500 DS8 Card Issues

    Hello, I have an IP Office 500 with the following slot configuration: 415890279mS PRN: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ 415890279mS PRN: + loader: 1.3 415890279mS PRN: + cpu: id 2 board d0 pld 17 type c10 options 102 415890279mS PRN: + fpga: id 1 issue 1 build...
  4. EricTheAvayaGuy

    Short Code to Log Someone Into a Hunt Group

    Hey, Is there a short code or feature button that I can program to log someone's extension into or out of a Hunt Group? Basically my agents forget to log out alot when they take extended breaks and I'd like a quick way to log them out and back in. Thanks, Eric
  5. EricTheAvayaGuy

    Recording a Forwarded Call

    Hello, I have an after hours customer service center that takes our CS calls outside of our business hours. Basically when a customer calls when we are closed they get our after hours message. They can press 3 to transfer to our after hours customer service center. The Voice Mail system...
  6. EricTheAvayaGuy

    Blocking xxx-555-1212

    Hello, I am looking to block all calls to 555-1212. I set up the following short codes to trigger Clear Call which do seem to work: [9]xxx5551212 [9]1xxx5551212 I just want to verify if this is the best way to handle this task. Avaya IP Office 5.0(8) Regards, Eric

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