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  • Users: snwren
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  1. snwren

    Agent in logoff pending state

    I have a CC agent who logged in this morning just fine, but then she stopped getting calls, and her status is showing as "Logoff pending" in CallPilot. I can't do anything with this agent, can't delete, change password, nothing. I had to create a new ID for her. Anyone have this happen to...
  2. snwren

    RCC shortcut

    We have a couple of workstations that were set up with access to RCC when our system was installed. We have a new supervisor that also needs access to RCC, but when I try to use the same internet shortcut on her workstation, I get the "page can't be displayed" error. Is there something...
  3. snwren

    Export voicemail?

    Is it possible to export a voicemail message to a flash drive/CD, etc? We're using Call Pilot Voicemail version 44.01.06.22. Thanks
  4. snwren

    RCC dates

    We started using Call Pilot and RCC in August 2009. I need to run a report dating back to September, but the calendar defaults back to 11/23/09 when I try to view the report. Any idea on how I can get it to pull starting in September? Thanks for your help!
  5. snwren

    What if no one answers the phone in a hunt group?

    I work in a large physician's office, and we have hunt groups set up for each doctor's station that serves as a "stat" line for the hospital. I think I understand the terms "queue" and "overflow" to mean that if all members are already on a call, then the timer kicks in and sends the call to the...

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