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Hi All. I'm bringing this one back since I couldn't find anything in the forums. https://www.tek-tips.com/viewthread.cfm?qid=1776939 I even have a Microsoft ticket open tracing for me. Problem is voip and video calling disappears after installing the plugin. When I uninstall the plugin they show...

One X Mobile setup by the book for R10. FQDN for both Appserver and IPO. Just want twinning option. No SIP. Works for Android just fine but iPhone gets "Could not connect to server". Yes, bosses iPhone is iOS 11. (doesn't show up on compatibility list, I know) Tried using certificates and...

Hi All. Can a wildcard be put in the Channel URI for incoming DID's. We've been able to put main number in URI for incoming calls but if I have 3 additional numbers and only licensed for 4 channels, how to I get the main number to ring again? Just a note... I HATE Basic Edition!!!! If...

Hey all. Trying to upgrade an IPO from 9.0 to 9.1.7. When ready to upgrade the Combo card and any other on-board modules are grey'd out. If I go ahead and upgrade the LED's on the module will stay solid red. I can downgrade the system and all is well. If vegetarians love animals so much...

Hi All. This is a weird thing. Seems to me its a Windows setting. I access Contact Recorder just fine. Can search and play recordings. I download the recording on Save As window. Note my location and name. When I open the folder location there are no files. When I Save As again, I find the...

Just installed Server Edition 9.1.5. I can see 846 recordings from the call center for the first day of business. When I search for any recordings for 1,7,or 31 days I get no results. I've modified the search and replay rights to include up to 12 digits and still no luck. Calls are coming in on...

Hey all. My Windows 10 has been working great until this last update. Stupid Windows auto updated on me and now Manager won't start. In the past I've been able to uninstall and reinstall but now Manager won't start at all. I even rolled back the update without success. All other Avaya programs...

Does anyone have an easy way for Users to access each other's voicemail? I'd like to throw all messages into 1 huntgroup voicemail and give everyone access in Visual Voice but the customer wants everyone to have their personal voicemail greetings. Is it possible in Visual Voice? If vegetarians...

Hi All. I'm installing new IPO Preferred Edition in a hospital with over 200 analog room phones. I would like to create a short code or module to be able to dial into that would announce my extension to confirm the phone is on the correct port.[ponder] Thank you in advance for your suggestions...

Just received my 2 Avaya Dell R210 servers for this project. I provisioned one as the primary and other for secondary. Upgraded them both to 9.1. The Primary will not let me login. It will not recognize my password. The secondary comes up just fine. I can't re-install the software because the...

Installed Contact Recorder as per instructions. Created new password at first login. Tested and trained customer. Received call from customer password didn't work. I'm guessing they changed the password and didn't write it down.(no customer has ever done that [rednose]) Anyone know how to...

I had some problems getting the Dect base station setup and discovered one helpful item I thought I'd share. The issue I had was accessing the base station after changing the ip address. My browser would hang after changing DHCP settings from automatic to disable. The fix-- press the reset...

We've worked and searched to install Applications Server on this HP Proliant DL120 with a hardware raid. The issue we have is the missing raid driver within the CentOS distribution on the image DVD from Avaya. We see from HP the instructions if you are simply installing Linux but how do we load...

We have 2 Soundstation IP 6000 and 2 7000 conference phones. The 7000's will pass the dtmf tones thru our SIP trunk to auto attendants and voicemail. The 6000's will not. Programming in all phones are the same. Internally it all works. IPO is latest 7.0. These are the only phones on the IPO and...

We've just installed a new IP 500 in place of the 406 our customer had. Rebuilt the config from scratch. Built a new Windows Server 2008 R2 for Voicemail Pro. I imported the old modules and recordings into the new VM Pro. Everything seemed to be working great. Tested everything. This issue is...

After installation of a remote site and updating phone firmware, I've noticed the display is cutting itself off. This really makes this phone unusable with new clients using the feature key button and getting call ID. Main system is 5.0(15).