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I have written a script for incoming callers and one of the options I would like to add is the feature to have a text msg sent to the caller about the status of thier claim. Using SIP trunks the system would get the ANI from the caller ID. Is this possible to do with the CISCO EXPRESS call...

I am using the i2050 phone in a call center environment with activity codes. My question is what would cause the activity button to stop working? When the agent hits the not ready button the activity button should flash so the agent can enter in the activity code needed. In this case the...

I was wondering if anyone knew the command in PDT to format a PCMIA card. thanks. A wise man mends nets not swords

I am looking for information about the LED display on the face plate of the NTRB53 clock controller card. Thanks. A wise man mends nets not swords

Does anyone know of a patch that prevents multiple BUG4001s & 4005s in a CS1000M rel 6.0 ? Thanks A wise man mends nets not swords

How do I get into the NCS when logged into the NRS? A wise man mends nets not swords

I need to find out the number of time slots that each specific card uses only in the IPE shelves. Any idea of I can find this info? Thanks. A wise man mends nets not swords

I have been task with cleaning up our reports, several of the reports in the system are not used anymore. My question is were do I need to look to remove the historical reports? thanks A wise man mends nets not swords

How can I reset the login pswd to CallPilot? This is for the GUI interface not the server login. Thanks A wise man mends nets not swords

is there a setting so agents can hear the dtmf tone on a 2050pc rel 4.2 phone? Currently when dialing out on a 2050pc I can't hear the dtmf tones. A wise man mends nets not swords

SCH0611 Option package not equipped. Enable System Speed Call package. Severity: Info So how do I enable the system speed call package? A wise man mends nets not swords

I have an ext that is in two places. I have the keys 0 and 1 mcr + ext. The problem I am having is the voicemail lite does not come on when some one leaves a vm. In the CLS of the phone is CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA CRPD MWA LMPN RMMD SMWD AAD IMD AOS XHD IRD NID OLD VCE DRG1...

I have multiple call centers with about 1000 agents / supervisors. Each agent is on a team with a supervisor and we have a console team that watch’s all the incoming calls, skill set stats, etc. I am having issues with the agents calling 911. Some stay on the line but most hang up and we get a...

I am currently running rel 6.0 on a CS1000M, I also am trying to use OTM rel 4.0. I have been told that the TTY port for OTM needs a user name and pswd. If so, how do I create a TTY port with a user name and pswd? A wise man mends nets not swords

I have a 2050 soft phone that will not roll to vm. Here is the build out, what am i missing? TN 232 0 06 24 VIRTUAL TYPE 2050PC CDEN 8D CTYP XDLC CUST 0 NUID NHTN CFG_ZONE 003 CUR_ZONE 003 ERL 259 ECL 0 FDN 8980 TGAR 1 LDN NO NCOS 3 SGRP 0 RNPG 0 SCI 0 SSU LNRS 16 XLST CLS CTD FBD WTA...

I have a user whom is new to our company and she tells me she needs speed dial on her 3903 phone set. I have never heard of such a thing, can anyone shed some light on this for me? I ask her if she ment ADL keys and she said speed dial. Is that SSU? A wise man mends nets not swords

In my remote sites PBX, I can go to LD 22 with the command SLT and get a count of the ip sets being used in the system. In the remote sites I see the IP users is 400, it tells me that I have used 294 and have 106 left to be used. When the remote system exceeds 400 do I have to purchase more IP...

I need to run a report to find out what types and how many phones are configured in the PBX, what command would I use to find this information? A wise man mends nets not swords

I would like to add a OSN key to my VOIP phone to be alerted when someone in the VOIP network calls 911. What do I need to do to add this feature on my VOIP phone? A wise man mends nets not swords

When trying to add XFA in the CLS of this 3904, I get the following error, any ideas why? I am being told the user can not warm trans a call. ITEM cls xfa SCH0341 DES RECEPT TN 000 0 09 07 VIRTUAL TYPE 3904 CDEN 8D CTYP XDLC CUST 0 KBA 1 ERL 0 FDN 8980 TGAR 1 LDN NO NCOS 3 SGRP 0...