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What is the easiest way to wipe data from 2000IPS and Zeacom Server version 4.1. Other than deleting all mailboxes. Is there a easy way to reset the Zeacom server to clear all Data. We are moving company offices and moving to a new phone system. New tenants in old location want us to leave the...

I have a 20000 IPS and a collections dept that wants to choose what caller ID to send out depending on what state they are calling to. There are 4 states each with a different Toll Free number that they want to send. In 5005 I added the numbers. THe prime line for their phone is 2211. I made 4...

Have a new carrier coming in. Using their PRI as back up to other two PRI from different carriers. REplacing third PRI with new carrier. Have 3 PRI cards in system. Putting new carrier on third PRI card. Outbound calls work but inbound calls do not. Below is infomation from carrier. Have had...

Does anyone know if there is a setting in Zeacom that prohibits trunk to trunk transfers. We have an NEC 2000IPS and a voip system connected by tie line. When a call is transfered using Zeacom desktop the call is dropped when transfering. Trunk to trunk is allowed in the NEC. When we dont use...

Right now we have a 2000 IPS and a voip system using cisco 2921 gateway. We have a tie line between the two systems so we can do interoffice extension to extension dialing. My question is this. If I send the 2000IPS an outbound call can I get the NEC to route the call out the T1s on the NEC. Can...

In looking at feature codes on the 2000 IPS I noticed in our system that code 70, 71 and 81 have A084 ( OAI Terminal Mode Set Facility (MSF). Is there a reason to have this feaure set for 3 different codes. Do these have anything to do with Zeacom?

I am new to Switchvox. My company has a location we acquired that uses Digium Switchvox SMB Edition 4.0 for PBX. They have a asterisk gateway to take calls from PSTN and pass to the Switchvox. In extensions.conf the DID routing is set up to send calls according to DNIS coming in. When calls are...

I have an extension that when I try to do Call forward no answer or call forward busy using the feature access code the display shows restrict and I can not forward calls. how do I remove the restriction. The restriction is not on all phones so I know it is not a global setting.

I have 2 locations about 60 miles apart. One has a NEC 2000 IPS other has an Difium switchvox. Whats the best and easiest way to tie the two switches together. If you dial an extension on one switch calls are routed to the location with that extension and vice versa. How do I look up info on...

New to NEC. Have NEAX 2000 IPS. Need to find out some useful daily maintenance commands to monitor PRI status, calls, etc remotely. Thanks for your help.

Have a 2000 IPS. Using Zeacom for queing and agents. Right now Day/Night mode is programmed by time schedules. If I program a day/night mode key on phone or use feature code will it override the time schedule and put the system in night mode. Only want to use the button to put system in night...

As stated in another post I am an Avaya/Nortel person thrown into NEC world. Although I have figured out most things I am puzzled by this statement from users in the company. In order to swap stations users need to clear out their voicemails or they sometimes get deleted suring the move. The...

Have a NEAX 2400 IVS and using Zeacom. Have a dterm phone with message light flashing. I have read through the posts on this sight and have tried most everything but light keeps flashing and no messages in box. Have tried deleteing mailbox and putting back, left message deleted message, *9, *33...