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Hey Guys, Anyone got this issue: My customer has an Ipoffice V2 v9.0.3 and an embedded voicemail installed. They has an E1R2 with 10 channels and the greetings recorded in AA is "Menu" option (*8401), not the Morning, After or Evening. The incoming route its pointed to the AA:someone. The...

Hey guys, I need to create a rule that checks the "blacklist", and match the number and other criteria. So if the caller number matches the number on the list, the call needs to be dropped. If the caller number does not matches, the call goes to attendant or group. Anyone has been worked out...

Hello guys, Just another headache... I'm trying to install all the softwares (VMPro, One-x and Manager) on the new Customer's server. All the softwares (except One-x) was installed ok, and the Backups were done. The One-x was installed default (same as older server W2k3) but the CTSA Provider...

Hello All, I'm getting I little problem with Kirk Phones. The system is based on IPO ver 7.0(36) with around 50 1608 phones and 30 Kirk 5020/5010 with 2 Base Stations and 1 Server WKS6000 (polycom/specktralink). There are a Sip Trunking configured on LAN2 and the whole network (including the...

Hi all, I have a little doubt with the configuration using IP Office connected with Siemens HiPath4000 over ISDN QSIG. The calls goes and went perfectly during all the day, but sometimes we cannot receive or make call over the trunk. My topology is: Tel IP ---{IP...

hi Guys, Its driving me crazy... i have benn configured almost the same config like that, but now I can get any errors. To resume the scene, I got this error: SIP/2.0 480 No Routes Found Via: SIP/2.0/UDP...

Hi Guys, I've found a issue using analog trunks on IPO. The system was installed with a ATM4Card and Exp Phone 8. The system crtl unit is v2 and the software version is 7.0(27); The problem was found only on this box specifically, all other 14 boxes the issue didn't appears. The problem is...

I tried to backup and restore (from Windows to Linux) and the restore button does not work. I have followed all the steps described on the "IP Office Application Server Installation and Maintenance" guide. It works right for anyone? I put the files(folder) either on Backup/Schedule/Immediate...

Hey guys, I recently upgraded my IPO to version 7.0.5 and then 7.0.12. We have a vmpro running on 2003 server and it works until now (until 6.1.20). The calls are incoming and transferred to vmpro by a shortcode like (*98 > Voicemail Node) When a call comes in, and initiates a start point and...

Hi All, This is driving me crazy! I recently install an IPO v7.0 with around 70 IP phones 1608. When I boot the phones, the firmware that they loads is hb1608ua1_22r16Bs.bin, which I cannot found anywhere!!! So, I connect the IPO, my laptop and phones on the same switch (out of band, out of...

Hi there, When I create around 900 incoming call routes, the system becomes very slow at the validation process. Even I turn off the validation and leave it only when I save config, this process continues slow. If I erase all incoming routes, the system becomes normally again. Is it a bug from...

Hi guys, There are any config that allows the Agent from a Call Center, to automatically answer the call without ring first? Sample: The call is presented to hunt group, then, this call is presented to the first agent from the list and the call is automatically answered by this agent, without...

Hi there, Anyone have the version 5.2.32 (inside as package on AdminCD 5.0.18)?? I'm looking for on the support avaya, but there are only ADMINCD 5.0.26 and higher. If anyone helps me, thanks! Cesar Romani ACS Certified | Comptia Convergence ++ Certified

Hi there, I found a problem with this scene: 2 IPO500 connected by SCN. The first box has E1 to pstn. The IP (SIP)3rd party licenses there are on box 2. When I call from the user on box 1 to (sip user) on box 2, the call is hear only when the calling part put call on hold and release button...

Hi there, I'm in trouble with some extensions from Exp Mod 30. We have an scenario with 5 Exp Mod Analog. They did work fine until last week. After a reboot, 4 extensions (the last 4 extensions from module)can't get loggin because they cannot dial the digit "3". If we try to use the short code...

I've installed the Application Server iso on virtual machine. The installation was done fine but when I log in the App Server portal, the service from One-x is stopped and I cannot start it. To install these services I need the license 6.1? The installation confirms that I have or not the...

Hello, I think it could be a problem from service provider, but I have to ask if anyone have experienced this issue. At sometimes all the channels from E1R2 (Brazilian) are reseted abruptement. This is the part of log: 167000255mS R2DSP: PRIU DSP 1: channel 29 (timeslot 60), send digit...

Hi there, Have anyone experienced reboots on these telephones (1608)? I have some customers with the same problem, the telephones either on PoE Switches or Power supply often reboots. Anyone got this same problem? The IPO versions that I got this problem are 6.0.14 and 6.1.054. I didn't with...

Hello, I have tried to upgrade the customer system to 6.1 from 5.0.26 and I didn't. The system display an error that the image cannot be transferred. I tried using one notebook with Manager 8.1 and later with 8.1(054) and the same occurs. I tried by the other notebook with the same Ip Office...

Hi, Does any one know about stable version of Avaya CCR software? I had issues usign version 1.2.2 when the status of the agents were not updated. This issue was corrected by Avaya's engineer just updateing some DLLs. Now we have a new problem with reports. Some calls does not appear on...