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Hello I have a 3300 with nupoint vmail 19.1.1.4.01 and we have an Exchange 2013 email server. Voicemail to email works for most of the users, but for a few it does not. I have tried deleting and re-creating the voice mailbox, and my Exchange engineer has revoked and then re-applied the...

We have a 3300 rel 8 sp3 MBG is 10.1 phone set is 5340e and 5330e One of my teleworker users gets static and poor quality on phone calls, so bad that call quality degenerates and they can't hear each other. I assumed they have a poor connection in their home, but they say they have another...

We have a Mitel 3300 with nupoint build 19.1.1.4.01 We had it configured to send voicemail to email. We upgraded the Exchange server from 2007 to 2013. We changed the ip address and port to match the new server but the voicemails don't go to email like they should. Any details we might have...

One of my users has a complaint that the volume on her 5330e phone is too low. So she increases it, but the next time someone phones her, the volume has gone back down. Is there setting for default phone volume, or does she just have a wonky phone? Jim

I have a Polycom 8000HDX. About every 5 minutes, there is a connection attempt that briefly shows up on the screen It says 'IP SIP.1005@x.x.x.x' where x.x.x.x is it's own IP address. It's like it is attempting to connect to itself. It is annoying the users. How can I fix this? Thanks

One of our partners is unable to send us email messages. When their message arrives I see is SMTP Server: Error storing received message in the Domino log Our Domino is at v 8.5.1 FP2 The NDR says: #5.0.0 smtp; 554 Error writing message to safe storage; message could not be stored to disk...

Hello: I have a 3300 v7.0 and MBG v8.1.25 The phone sets are 5330e and 5340e we communicate with outside numbers via a SIP line which is handled by the MBG Recently we upgraded our firewall. After the upgrade, all but two of the 5330e phones work fine. These two phones work okay when calling...

Hello, we have a Mitel 3300 v7.0 We attempted to change our firewall. With the new firewall in place, I could make a call out to my cell phone, but when I answered it, there was no audio. The firewall guy says he has reproduced all port settings, rules and addresses. Since the only thing that...

I have a Mitel 3300, rel 7.0 I am trying to upload an MOH audio file: I am in the System Audio Files Update page, and I select Music and Alternate Audio Source I pick Audio Source ID 1 and enter an audio file label: 'on_hold_message' I browse to my audio file and select it from the file system...

I am running prairiefyre with the MCC at version 7.1. The server it is running on is getting low on disk space. Any tips on reducing disk space used by this software? I have deleted all but the last six weeks of reports, but this has not changed the free disk space. I suspect that when...

Mitel 3300 5330e and 5340e phone sets prairiefyre call centre Some of my users are complaining that they are getting calls and the caller id does not show up, just the name of the SIP Trunk. When these calls appear in Call History, the name of the caller is replaced by the name of the SIP...

I have a Mitel 3300 with the MiVoice Business Console. We are at release 7 I have been asked to set something up so that if the receptionist is super-busy and can't answer a call, it will ring at another phone. I was hoping that I could take the IP console's extension, and put a forward...

I have two Note 8 phones. One of them can open PDF files from our Sharepoint site. The other one, when you tap on the PDF, says ‘cannot open PDF file’. There is a workaround – if you tap near the PDF icon, you can get a Sharepoint menu that allows you to download the PDF, and it opens. Both...

I have a Mitel 3300 with an MBG. We have a number of teleworker phones and the SIP line is connected to the MBG. We may have to change the IP address due to getting a new internet provider. What needs to be done to change the IP address of the MBG. I understand that all the tw phones will...

I have a Mitel 3300 with mostly 5330ip phones. In one of our offices, one guy wants to work from home, but it supposed to act as the receptionist. So he takes another phone home, and I put a key on it so that it will ring when the main phone rings in the office. But then he wants to take a...

Hello. I would like to know how to put a UC360 conference phone in teleworker mode. I think you have to set the SIP server address to the address of the MBG, but are there any other settings to make? My 3300 is at 7.0 SP1 and my MBG is at 6.0.121.0 Thks

Hello: I have a Mitel 3300 system with 5330e phones. Some of my phones connect over pubic internet in teleworker mode. One of these teleworker phones, when it boots up, stays in 'applications loading' for over an hour. One day it was five hours before the key labels appeared. My other...

I have a Mitel 3300 and one of my phones (a 5330e in teleworker mode) is not ringing on all calls, but it does ring on most calls. I probably have wonky hardware, but I was wondering if there are any settings that might have been made accidentally that would do this? Thanks, Jim

Hello: I have a Mitel 3300 on a SIP line. I was wondering if the 3300 was capable of handling inbound calls differently depending on where they come from - for example, calls from a particular area code would ring at one extension, while calls from another area code would ring at a different...

I am at a site with 5330e phones that are connected to a local 3300. I am trying to make them teleworkers to another site's 3300. I enter the teleworker settings into the phone. The phone connects to our MGB and downloads firmware, etc, but stops with "Use Hold key to send PIN" If I enter...