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I am using NAM 20.18.1 and have Kitchen installed for video screens This week I entered 3 new items into Aloha. I configured the Item Routing for Printer and for Video. Set Priority to Highest. I set item cook time to 600 (which all other items are set to) Put the item in categories and...

We had an accident outside our restaurant last night. A driver hit the power pole to the building we are in. Needless to say it was an electrical mess and it seems that the restaurant manager did not like the power cord for the BOH running over to the UPS and had it plugged into the wall...

I have 4 locations and switching CC processing for all 4 locations. My local reseller is NCR Local Office and they are wanting to charge me 595.00 per business to set up the new processor. 2 years ago, it was 300.00 each. So now they have doubled the cost and it will be the same configuration...

Not sure what I need to check on my configuration when running the audit report, I am having all CC masked, even the day of the transaction. I checked in the Aloha.ini and MaskCreditCardNumbers =1. We have had an issue with some declined credit cards on tabs that were walked at the end of the...

I have a system that is only 60 days since install. It was up and running for about 5 weeks. then the Local NCR office upgrade to New Aloha Manager in preperation for Aloha Kitchen and Aloha Enterprise installed Mobile Pay and Insight. We also have Aloha Take Out installed. Since they...

We are now offering health insurance for our employees. The insurance agent recommended that we withhold all CC tips and pay them to the servers on payday so that they have adequate funds on their check to pay their insurance. All Good and servers understand that. Now I have to configure our...

We are running Aloha v6.7. I have a manager editing his own clock in time on the FOH. Is there a way to disable the ability to edit clock in/out times by job code? I have looked on the edit Job Code and Access Levels screens and can not find any options to either disable edit own punchs or...

I have a store that had a network problem on Aloha. The cable for BOH was accidentally unplugged from the network switch. Aloha went down and the store manager put system into redundancy mode and called me. I rushed over, troubleshooted the situation and reattached the cable. Ran file system...

I have a store running Aloha 6.2.20. The server is having hardware problems, so I have a new server to setup. I have setup other systems for us before, does anyone have a copy of 6.2.20 that I can download and run the install program. Thank you very much Scott

Have Aloha BOH running on 6 year old XP machine. Going to upgrade to PCI compliant OS, so I went ahead and bought a new tower since the old machine probably would not survive and OS upgrade. The new tower is running 8.1. Will Aloha run on 8.1 or do I need to downgrade the OS Scott

Texas has just added a mixed beverage Sales Tax that goes into effect on Wednesday. We are a very busy speed bar and would like to not have to add the tax to items and then deal with pennies, nickles, dimes and strange amounts. I have set up an inclusive tax for this. When i sell a mixed...

Our NCR local office upgraded our pub to 6.7 about a month ago and now we are having an intermittent problem every few days. I have not been able to reproduce it consistently and the Local Office was no help. Here is what is going on Every few days EDC and Aloha MGR start to tell managers that...

One of our stores has an intermittent problem with the display of the FOH screens. It seems that frequently through out the shift different buttons disappear from the display. If you touch the screen where the button should be displayed, the program will operate as if you touched the button...

on two of the last 3 nights, when settling the batch on EDC 6.7 we have received an error that a transaction has an invalid value in Field 19. The batch refuses to settle. I have resorted to calling the processor and finding out which was the transaction that would not settle and then...

I am currently running 6.7 on an Aloha system and the hard drive is about to crash. VERY VERY slow access. So I am going to install a new hard drive today. We were upgraded by our reseller to 6.7 in January, but I only have the 6.4 disk. Does anyone have the 6.7 disk I can get a copy of? Scott

I have one more question for the aloha/edc wizzards out here. I have Aloha 6.4 at my nightclub. We have 9 terminals inside the club. A few times a year we hold block parties for big holidays. St. Patricks Day, Fiesta, Halloween, etc. On those events, we use extra POS that is real basic for...

I am wanting to customize the checkout for one of my venues. Does anyone have a copy of the AKB that would list the variables that are available to use?

Having a problem with edcsvr. Whenever the BOH server is rebooted, if you try to start EDC you get a message that EDC is already running, but a check of taskmgr does not show edc. The only way to fix this is to run services.msc stop edcsvr process and then restart it. Any suggestions?

I am currently running 6.4.17. I need to migrate to a new BOH server. I am in desperate need of an install disk for this version. Will be running Win7 x86 on BOH. is the hasp driver built into windows for this? as far as headaches, can anyone point out any I should watch out for?

I am using Aloha 6.4.17 at one of our locations. Our PCI scans are showing that Aloha is not PA-dss compliant. What versions of Aloha are PS-dss compliant and is this an upgrade that needs to be purchased or is this a minor upgrade that should be included in our license? Has anyone else had...