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Hello, I'll have a new Avaya G450 R6 and WFO for recording all IP and analog stations. In such a case do I need to buy TSAPI/DMCC license? I'm very confuse when reading the documents. Your input is appreciated. Thanks.

Hi experts, I'm having QM 6.5 installed. Now I need to backup all the Calls database to network drive. I do search around but can not find a way to backup and restore. Is it simply copy all the calls in drive F:\eCorder\01\Data? Thanks for your help !

Hello everyone, Any of you have experience upgrading NCR from Rel 6 to 7? In that case, please share with me: - Does Nortel have the option to do upgrade if we run the setup file? Or we have to remove the old software and install the new one? I'm a bit worry because customer have a big...

Hi experts, The call center requires agents to enter an activity code for every call they received. The problem is that while agents on the call, entering the code can generate DTMF tones that can be heard on customer side. Can we have a way to turn off the tone during this process? Thanks and...

Hi everyone, Any of you did successfully connect to CC7 database to make professional report with Crystal? I tried to make a connection but only get a connection refused. I just follow the NTP. Network address to connect is IP of CCMS server and port 5000. Any help is appreciated.

Hello everyone, Currently I have a CS 1000E system in my lab with IBM COTS and CPPM CS. I tried with release 6.0. I set up Primary Security server on COTS, can deploy EM + SS on it. But when I go to EM to create Node, I can not transfer. When I go to CS, use LD 117 > REG UCM SYS and follow the...