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  • Users: mdw233
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  1. mdw233

    Changeing agent state programmatically

    Does anybody know of a way to change an agent's state (DND, enabled/disabled from a group) without using TAPI?
  2. mdw233

    Contact Store Question

    Hi All, Does anybody have any insight as to how Contact Store correlates recordings sent to the Voice Recording Library to actual Calls and Agents?

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