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What are some troubleshooting techniques I can try to get our Micros 3700 magnetic card reader working again before I spend an arm and a leg on Micros Tech Support or a new reader?

Any issues with RES 5 we should look out for while we've got the technician's attention during our upgrade? Excited to upgrade and get rid of some old problems, but not looking for to potential new ones.

We are looking to replace our old UPS hardware. We currently have an Oneac piece and a Chloride DeskPro 650. Our Micros dealer is suggesting we replace it with the one they sell: Oneac One404AG-SE Plus Series for $528. The price seemed rather high so I started shopping around, but I can't seem...

How do we configure our Micros 3700 so our salaried management labor cost (set up as an annual salary in POS Configurator/Employee) shows up on the second page of the Daily System Sales Detail under "Management Labor?" All of our HOURLY labor cost is reporting under FOH and BOH categories. We...

How do we issue credit card refund on Micros 3700? I tried to method where we press VOID, then the AMOUNT, then the NON-REV key, then swipe the card as usual, but I am getting an error message something like "not allowed with line item detail." This void/non-rev method used to work, but now all...

We have TM-T88111 Epson Thermal Printers as part of our Micros 3700 system. The "paper out" light is coming on when we still have a good quarter roll of thermal paper left. It stops printing at that point. Is there some adjustment I can make?

We have a Micros 3700 with three workstations. One of the workstations has a small window that keeps popping up in front of the menu and table screens about every 1-2 minutes, We can touch the pop-up window and move it out of the way as we are entering food orders but it's annoying. The window...

I see the Media File on Touchscreen Designer. I'm wondering if I can use it to open a Power Point presentation for server checklists.

Our Micros 3700 processes credit cards through the internet on a regular basis via a cable connection. Our processing is supposed to revert to dial-up as a back-up method should our cable connection go down . . . which it has! The back-up connection is through a US Robotics 5686G modem connected...

All of the sudden the chits stopped printing on our bar terminal & printer when we do paid-ins and paid-outs. Any suggestions?

Our Micros 3700 processes credit cards through the internet on a regular basis via a cable connection. Our processing is supposed to revert to dial-up as a back-up method should our cable connection go down . . . which it has! The back-up connection is through a US Robotics 5686G modem connected...

Our Micros 3700 processes credit cards through the internet on a regular basis via a cable connection. Our processing is supposed to revert to dial-up as a back-up method should our cable connection go down . . . which it has! The back-up connection is through a US Robotics 5686G modem connected...

We recently installed service for Comcast digital voice phone service. Now our US Robotics 56K Fax Modem Model #5686E seems to be humming and buzzing. (We use it to process credit cards as a dial-up backup for our Micros 3700 POS system if the internet goes down.) There are no LED lights lit on...

Our Micros 3700 processes credit cards through the internet. It is supposed to revert to dial-up as a back-up processing method but twice recently we have found it not to be working. Obvious issues arise when guests want to pay their bill and leave! Is there anything we can do to troubleshoot on...

I am considering switching our AT & T service to Comcast cable telephone. Will I need to have tech support for Micros to make any sort of changes to my POS system, or will I not even notice that the phone carrier switched? Also, could someone teach me how to test to see if my back up dial-up...

We have an Epson TM-U220B printer with an auto-cutter that needs to be replaced. It is used as part of a Micros system in the kitchen to print the food tickets on 2-part paper. Either the printer head or the spool mechanism is bad and it's not worth repairing. I know what printer model to...

We have an Epson TMU220B kitchen printer (Micros 3700 System). The ribbon is not staying tight, getting hung up a little on a piece inside the printer and doesn't seem to be spindling properly inside the printer. It is causing skips in our tickets of entire lines of information, for example...

Our Micros 3700 keeps gving us a warning message: "Warning--Server Disk Space Low, 245 MB Remaining." The number of MB continues to decrease and is now down to 47 in just a couple of days. We have cleared everything off the hard drive except for a Microsoft Office and our Micros software. Could...